Chapter 5-13 Flashcards
1
Q
Different stages in product design in regal marine
A
introduction
growth
maturity
decline
2
Q
develop and implement a product strategy
A
product decision
3
Q
choosing the good and services to provide the customer
A
product selection
4
Q
product are born they live and they die
A
product life cycle
5
Q
list product in descending order
A
product by value analysis
6
Q
product must be weeded out
A
generating new products
7
Q
requires that organization build a structure internally
A
new product opportunities
8
Q
effective product strategy link product design in with cash flow
A
product development system
9
Q
refers to determining what will satisfy the customer
A
quality function deployment
10
Q
4 approaches to organizing for product development
A
organization with distinct department, assign a product manager to champion the product, use of teams, bypass the team issue.
11
Q
charge with responsibility of moving from market requirements
A
product development teams
12
Q
activity are concerned with improvement of design and specification.
A
manufacturability and value engineering
13
Q
5 benefits of CAD and CAM
A
product quality, shorter quality time, production cost reduction, data base availability, new range of capabilities
14
Q
7 ISSUE IN PRODUCT DESIGN
A
robust design
modular design
computer aided design
computer aided manufacturing
virtual reality technology
value design
ethics and environmental friendly design
15
Q
designed so that small variation in production
A
robust design
16
Q
signed in easily segmented components
A
modular design
17
Q
use of computer to interactively design products
A
computer aided design
18
Q
use of specialized computer program
A
computer aided manufacturing
19
Q
visual form of communication
A
virtual reality technology
20
Q
review of successful product
A
value analysis
21
Q
enhance productivity while delivering desired good and service
A
ethics and environmental friendly design
22
Q
need for faster product development
A
time-based competition
23
Q
umbrella of software program
A
product life cycle management
24
Q
side of product coin
A
service design
25
a product, whether good or service
transition to production
26
act of overseeing all activities and tasks needed to maintain a desired level of excellence
quality management
27
deliver over 16,000 babies annually virtually every type of quality tools is employed
arnold palmer hospital
28
objective is to build a total quality management system
operation manager
29
totality of features and characteristics of a product
defining quality
30
method of quality control which employs statistical method to monitor and control a process
process statistical control
31
central to the process of quality control "what get measured gets done"
quality management
32
basic for all three operational quality process
measurement
33
provides feedback
quality control measurement
34
quantifies customer needs
operational quality planning measurement
35
can motivate people, prioritize improvement opportunities
quality improvement measurement
36
detecting special couses of variation
control chart
37
2 types of process variation
common cause variations
special cause variation
38
type of variation, process is said to be "in control" and stable
common cause variation
39
type of variation, process is said to be "out of control" and unstable
special cause variation
40
method of identifying the type of variation present
SPC control chart
41
2 types of popular SPC
run chart
control chart
42
show the variation in measurement during the time period that process is observed
control chart
43
control chart 4 key feature
daya points
the average of center line
the upper control limit
the lower control limit
44
either average of subgroup
data points
45
average or mean of the datapoints
the average center line
46
drawn above the centerline
the upper control limit
47
drawn below the centerline
the lower control limit
48
measured on continuous scale
variable chart
49
control the dipersion of the process
r-chart
50
control the central rendency
x-chart
51
2 types of variable chart
2 types of attribute chart
r-chart
x-chart
p-chart
c-chart
52
track the proportion or percent of noncofirming unit
p-chart
53
shows the number of nonconformities
c-chart
54
studies distinguish between conformance
process capability
55
usually dictated by customer PROCESS CAPABILITY
specification limit
56
ability based on rested performance
capability
57
quantified from data
measured capability
58
uniformly resulting from process
inherent capability
59
measures potentially capability
capability index
60
require state or statistical
process stability
61
interference about population
normality of the characteristics being measured
62
sampling error for the capability index
sufficient data
63
include random sample
representative sampling
64
consecutive measurement
independence of measurement
65
organization approach to transforming resources into good and service
process strategy
66
4 basic strategy
process focus
repetitive focus
product focus
mass customization
67
company method of converting resources into product and service
process focus
68
facilities are organized by assembly line
repetitive focus
69
facilities are organized by product
product focus
70
low cost production of goods
mass customization
71
process of determining the production capacity needed by organization to meet changing demand for its product
capacity planning
72
the theoritical maximum output of a system in a given under idea condition
design capacity
73
the capacity a firm can expect to achieve given the current operating constraint
effective capacity
74
actual output as a percent of design capacity
utilization
75
actual output as a percent of effective capacity
efficiency
76
poor match between the actual demand
managing demand
77
facilities must have to achieve profitability
critical control
78
cost that continue even if no unit are produced
fixed cost
79
cost that vary with the volume of unit produced
variable cost
80
difference between selling price and variable cost
contribution
81
determining the discounted value
net present value
82
strategy usually minimizing cost
industrial location decision
83
strategy focuses on minimizing revenue
retail and professional service organization
84
combination of cost and speed delivery
warehouse location strategy
85
some decisions and factors that affect location decision
country decision
region/community decision
site decision
86
3 Major factor that affect location decision
labor production
exchange rates and currency risk
cost
87
2 Categories of cost
tangible cost
intangible cost
88
cost that readily identifiable
tangible cost
89
cost easily quantified
intangible cost
90
one of the greatest challenges in global operation decision is dealing with another countrys CULTURE
political risk, value and culture
91
primary location factor
proximity to markets
92
firms locate near material
proximity to supplier
93
surprisingly near competitor
proximity to competitor
94
location method that instills objectivity
the factor rating method
95
make an economic comparison
location break-even analysis
96
mathematical technique used for finding the best location
center gravity method
97
technique for solving a class linear
transportation model
98
focus in industrial sector location
service location strategy
99
require neither face to face contact
the call center industry
100
important took to help frims make successful
geographical information systems
101
7 METHOD OF EVALUATING LOCATION ALTERNATIVES
the factor rating method
location break-even analysis
center of gravity method
transportation model
service location strategy
the call center industry
geographical information systems
102
7 LAYOUT STRATEGY
office layout
retail layout
warehouse layout
fixed position layout
process oriented layout
work cell layout
product oriented layout
103
require the grouping of worker
office layout
104
based on the idea that sales and profitability vary directly with costumer exposure to product
retail layout
105
fees manufactures pay to get their goods on the shelf
slotting fees
106
describes the physical surrounding
servicescape
107
3 elements to provide a good service layout
ambient condition
spatial layout and functionality
sign, symbol and artifacts
108
background characteris such as lighting
ambient condition
109
involve customer circulation path
spatial layout and functionality
110
characteristics of building design
sign, symbols and artifacts
111
refers to the physical design
warehousing and storage layout
112
placement of material or supplies in storage
cross-docking
113
warehousing to locate stock
random stocking
114
add value to a product through component modification
customizing
115
let the product stay in one place
fixed position layout
116
movement of the product is reduced
movement of products
117
usually done by couple trained operators
continuity of operation
118
independent of each other
independent production center
119
2 importance of fixed position layout
stability of product
movement of machines and equipment
120
main feature of fixed position layout
stability of product
121
type of layout the worker and machine to move and from with regard to project sites
movement of machines and equipment
122
reorganize people and machine
work cell layout
123
volume warrant a special arrangement
cellular work arrangement
124
evaluating the operation times in work cells.
work balance chart
125
permanent or semi permanent purpose
focused work center
126
produce similar product or components
focused factory
127
2 TWO TYPES OF A PRODUCT-ORIENTED LAYOUT
fabrication line
assembly line
128
build component such as automobile
fabrication line
129
interchangeable parts
assembly line
130
become very popular in the 1990s
nascar racing
131
manage labor and design jobs si people are effectively and efficiently utilized
human resource strategy
132
EMPLOYMENT STABILITY POLICIES
follow demand exactly
stold employment constant
133
matches direct labor cost to production
follow demand exactly
134
maintains trained workforce
hold employment constant
135
work schedule
standard work schedule
flex time
flexible work week
part time
job design
136
standard work schedule
5-8 hours a day
137
allows employees, within limit
flex time
138
fewer but longer days
flexible work week
139
fewer possibly irregular hours
part time
140
specifying the task that constitute a job for an individual or group
job design
141
group of empowered individual working together to reach common goal
self directed teams
142
4 CORE JOBE CHARACTERISTICS
skill variety
job identity
job significance
autonomy
143
3 MOTIVATION AND INCENTIVE SYSTEM
bonuses
profit sharing
gain sharing
144
cash or stock options
bonuses
145
profit for distribution to employees
profit sharing
146
reward for improvement
gain sharing
147
study of interface between man and machine
ergonomic
148
dependent on a knowledge of a labor required
effective manpower planning
149
amount of time required to perform a job
labor standards
150
help determine labor requirements
accurate labor standards
