Chapter 4 Therapeutic Relationship Flashcards
What are some ethical standards that nurses can utilize for interpersonal communications?
a. Communicate information accurately
b. Take a laissez-faire approach to minimize conflict
c. Change the subject when unsure of the correct answer
d. Be sensitive to sex and cultural context.
e. Communicate verbal and nonverbal messages in a congruent manner
a. Communicate information accurately
d. Be sensitive to sex and cultural context.
e. Communicate verbal and nonverbal messages in a congruent manner
The nurse demonstrates empathy toward a crying mother whose baby was stillborn by stating:
a. “I know exactly how you feel; that happened to me once.”
b. “You are young and will be able to have another baby.”
c. “It was God’s will that your baby was taken to heaven with him.”
d. “Loss of a baby is truly a sad occurrence.”
d. “Loss of a baby is truly a sad occurrence.”
Health literacy is the capacity to read, comprehend, and follow through on health information and is a crucial component of health promotion. What are some of the techniques nurses can utilize to reduce low health literacy?
a. Communicate in a standing position to demonstrate authority.
b. Create a safe and comfortable environment.
c. Refer the client to websites for clarification of conditions and procedures.
d. Establish eye contact during communication.
e. Have the client teach back the information they have been provided to assess understanding.
b. Create a safe and comfortable environment.
d. Establish eye contact during communication.
e. Have the client teach back the information they have been provided to assess understanding.
Which question best assists the nurse who is helping a person to formulate the problem as a step in the problem-solving process?
a. “What pattern is there?”
b. “What do you want to see changed?”
c. “What would you do the next time?”
d. “What meaning does this have for you?”
b. “What do you want to see changed?”
A woman is scheduled for ambulation in the early morning of the first day after undergoing an abdominal hysterectomy. The nurse uses consensual validation of the individual’s understanding of the plan of care by stating:
a. “I will be back at 9 AM to take you on a walk.”
b. “The doctor wants you to walk one time this morning.”
c. “Tell me where you would like to walk this morning.”
d. “Walking soon after a surgical procedure prevents complications.”
c. “Tell me where you would like to walk this morning.”
Which of the following methods of communication are most appropriate for use with individuals who are deaf, hard of hearing, or have a language barrier?
a. Utilize written communication with someone who is deaf or hard of hearing.
b. Untrained personnel or relatives are acceptable interpreters as long as they are fluent in the language.
c. Nonverbal messages are universal.
d. Touch is an acceptable form of communication with the blind.
e. Braille is used in communication with the deaf and hard of hearing.
a. Utilize written communication with someone who is deaf or hard of hearing.
d. Touch is an acceptable form of communication with the blind.
In health promotion, the nurse-person relationship is the context for care. Which of the following elements of communication are important considerations?
a. Health promotion requires sensitivity to the goals and values of the nurse and the care recipient’s family.
b. Helping a person adopt health-promoting behaviors is a matter of providing education.
c. Successful health promotion involves interpersonal skills.
d. Health promotion requires communication skills.
e. Values clarification is an essential element of communication and health promotion.
c. Successful health promotion involves interpersonal skills.
d. Health promotion requires communication skills.
e. Values clarification is an essential element of communication and health promotion.
One concern that nurses have when using self-disclosure during therapeutic interactions is that:
a. Revealing oneself assists in developing a helping relationship.
b. It may cross a boundary from a professional to a personal relationship.
c. Care recipients value nurses who engage in interactions as real people.
d. It creates reciprocity involving a mutual exchange between the nurse and the care recipient.
b. It may cross a boundary from a professional to a personal relationship.
Effective nurse-patient communication would include which of the following?
a. Not being “too busy” to talk
b. Focusing on the nurse’s views
c. Developing mutual understanding
d. Emphasizing the technical aspects of care
e. Using a conversational interviewing style
f. Tuning in to the client’s preferences and style
a. Not being “too busy” to talk
c. Developing mutual understanding
e. Using a conversational interviewing style
f. Tuning in to the client’s preferences and style
