chapter 4 store operations Flashcards
if you are confronted by a violent person or one carrying a weapon, what should you do?
give them what they want
what are three things you must witness before you take action on a suspected shoplifter?
~picks up item
~conceals item
~leaves store without paying
what are planograms
diagram or model that indicates the placement of retail products on shelves
what does “shrink” refer to
loss cause due to employment theft, employee error, or theft
what is not a reason to create or maintain an accurate record, or “paper trail”
have on file
what guidlines will NOT help you properly handle a workplace accident?
three that will help you:
~be professional
~KEEP PROPER LOG OF ANY ACCIDENT
~be aware of stores emergency plan
what is a packing slip
a list of quantity and merchandise vendor sends to store
what is physical inventory
count of every piece of inventory in the store
what is a purchase order
buyer to a seller, indicating types, quantities, and agreed prices for products or services.
what is a split-ship
when items on the same purchase order arrive on different times
what is first in, first out
when older items are pushed to the front and newer items are put in the back
what is NOT an example of suggestive selling in a display?
putting mac n cheese by detergent
what is one of the best ways to prevent shoplifting
acknowledge and greet the customers let them know you aware of their presence
what is the FIRST thing you do if someone spills food or liquid onto the sales floor?
put barrier around spill
clean it up
what is the FIRST thing you do should do if you find broken glass on the sales floor?
put barrier around glass
clean it up
