Chapter 4 - Pensions regulation Flashcards

1
Q

Pam was a member of her previous employer’s defined benefit scheme between 1992 and 2010. The scheme has recently entered the Pension Protection Fund and Pam should be aware that her deferred benefits will now be revalued in line with increases in CPI to a maximum of:

a.5% p.a. for all service after 5 April 1997 with no revaluation for benefits accrued prior to this date.

b.5% p.a. for service prior to 6 April 2005 and CPI to a maximum of 2.5% p.a. for benefits accrued after this date.

c.5% p.a. for service prior to 6 April 2009 and CPI to a maximum of 2.5% p.a. for benefits accrued after this date.

d.2.5% p.a. for all service after 5 April 1997 with no revaluation for benefits accrued prior to this date.

A

c.5% p.a. for service prior to 6 April 2009 and CPI to a maximum of 2.5% p.a. for benefits accrued after this date.

Revaluing benefits of deferred members
For service before 6 April 2009 - Increased in line with CPI to a maximum of 5%.
For service after 5 April 2009 - Increased each year in line with CPI to a maximum of 2.5%.

Increases in benefits for those already in payment
For service before 6 April 1997 - No increase
For service after 5 April 1997 - Increased in line with CPI to a maximum of 2.5%.

Chapter reference 4B1B

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2
Q

Which pension CANNOT be made subject to a pension sharing order?

a.State Earnings Related Pension Scheme.

b.New State pension.

c.State second pension.

d.Public sector statutory scheme.

A

b.New State pension.

The following pension rights cannot be shared:
* new State Pension (also known as the single-tier State Pension);
* Basic State Pension;
* State Graduated Retirement Benefits; and
* a widow(er)s pension in payment.

The following pension rights can be shared:
* protected payments paid in addition to an individual’s entitlement to the new
State Pension;
* SERPS and S2P;
* occupational schemes, including AVCs;
* registered individual schemes (i.e. personal pensions, stakeholder pensions, retirement
annuity contracts and section 32 policies); and
* statutory schemes (i.e. public sector).

Chapter reference 4D3

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3
Q

If a jobholder wishes to opt out of a qualifying workplace pension scheme they must do so by giving an opt-out notice to the employer within the opt-out period. How long is the opt-out period?

a.Six weeks.

b.One month.

c.Two weeks.

d.Three months.

A

b.One month.

The opt-out notice must be submitted within the opt-out period. This is a period of one month and starts from the later of the date:

  • active membership of the scheme was achieved; or
  • the worker received the employer’s letter containing the enrolment information

Chapter reference 4C5

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4
Q

In May 1990 a ruling made by the European Court of Justice resulted in legislation being written into the Pensions Act 1995. What impact did this ruling and the subsequent legislation have on UK pension schemes?

a.It ensured that pension schemes cannot discriminate against members or prospective members of a pension scheme on the basis of age.

b.It ensured that discrimination [direct or indirect] can only be lawful if one of the specific exemptions apply or if it can be objectively justified.

c.It introduced protection of employee pension benefits where employees are transferred from one business to another or when their employer becomes insolvent.

d.It brought the equal treatment of men and women with regard to occupational pension schemes into UK law.

A

d.It brought the equal treatment of men and women with regard to occupational pension schemes into UK law.

The Pensions Act 1995 brought the equal treatment of men and women with regard to occupational pension schemes into UK law. Prior to this legislation it was common for men and women to have different retirement ages,

Chapter reference 4E2A

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5
Q

A member of a defined benefit pension scheme takes a period of unpaid paternity leave. Assuming his employer does the minimum required under legislation the period of unpaid leave will be:

Question Select one:

a.ignored when benefits are calculated, but the employment before and after the unpaid leave will be treated as continuous service.

b.included as continuous service when benefits are calculated.

c.included when benefits are calculated, but the employment after return from the unpaid leave will be treated as a separate period of service.

d.ignored when benefits are calculated, and the employment before and after will be treated as separate periods of service.

A

a.ignored when benefits are calculated, but the employment before and after the unpaid leave will be treated as continuous service.

Defined benefit schemes
Any paid period of parental leave counts as pensionable service, so:

  • benefits must continue to accrue based on the pensionable earnings that the employee
    received before they commenced their period of parental leave; and
  • because employee contributions are based on the actual pay received, the employer
    must pick up any shortfall arising from the reduced employee contributions.

Any unpaid period of parental leave does not have to count towards pensionable service

Chapter reference 4E3A

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6
Q

Which of the following is NOT included when calculating a jobholder’s qualifying earnings?

a.P11D benefits.

b.Commission.

c.Statutory sick pay.

d.Overtime.

A

a.P11D benefits.

Qualifying earnings (2024/25) are all earnings between £6,240 and £50,270 received by the
worker as:
* salary or wages;
* overtime;
* commission;
* bonuses; and
* Statutory Sick Pay, Mat/Pat Pay

You will notice that P11D benefits are not included in the definition of qualifying earnings.

A P11D form is a document used by an employer to list any expenses or benefits given to directors or employees

Chapter reference 4C3A

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7
Q

An earmarked periodic payment was agreed from Jill’s pension in favour of Jeff as part of their divorce settlement. If Jill were to die in payment, then the periodic payment will:

a.be commuted to a lump sum.

b.continue, but reduce by 50%.

c.be unaffected.

d.cease.

A

d.cease.

The ex-spouse can have benefits earmarked in the member’s pension scheme allowing them to receive income and/or lump-sum payments in the future. This may be on either the retirement or the death of the member.

Member dies - Earmarked periodic payment order ends and ex-spouse loses the benefit, whether death occurs before or after payment starts.

Chapter reference 4D2

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8
Q

What is the maximum period of postponement a company can apply when assessing a worker for auto-enrolment?

a.Two months.

b.One month.

c.Six months.

d.Three months.

A

d.Three months.

Choosing postponement allows an employer to defer the date on which it assesses a worker,
as follows:

  • the period of postponement can be between one day and three calendar months;
  • the date the assessment is carried out after the postponement is known as the deferral
    date; and
  • an employer can choose to use postponement in respect of one worker, some workers or
    its entire workforce.

Chapter reference 4C1A

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9
Q

Archie is a deferred member of a defined benefit scheme that recently entered the assessment period for entry into the Pension Protection Fund [PPF]. He has a deferred pension of £42,000 p.a. and would like to take his benefits when he reaches the scheme’s normal pension age in January 2025. He should be aware that:

a.his benefits cannot come into payment until the assessment period has ended.

b.his benefits can be paid, but only to the level of PPF compensation.

c.his benefits can be paid in full.

d.he will receive benefits to the level of PPF compensation initially, but will receive his full entitlement once the assessment period has ended.

A

b.his benefits can be paid, but only to the level of PPF compensation.

The insolvency event starts an assessment period, during which the scheme is considered to see if it meets the criteria for entry into the PPF.

  • no new members can be admitted, no further benefits earned and no transfer values paid;
    * benefits can be paid under the scheme but only to the level of PPF compensation
  • the PPF can intervene in the management of the scheme and give directions to the trustees;
  • the PPF will review any ‘moral hazard’ issues;
  • the PPF will also review any recent (typically within the three years prior to the assessment date) rule changes, ill-health early retirements and discretionary increases granted, which may lead to an increase in PPF compensation
  • the PPF will instruct the scheme actuary to carry out an actuarial valuation as at the day before the assessment period started (a Section 143 valuation).

Chapter reference 4B1A

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10
Q

The Pensions Ombudsman can investigate complaints about:

a.mis-selling of pensions.

b.State pensions.

c.incorrect or misleading information given by a pension scheme.

d.tracing a lost pension.

A

c.incorrect or misleading information given by a pension scheme.

Pension ombudsman service generally deals with complaints about how pension schemes are run

  • taking too long to do something without good reason;
  • failing to do something it should have;
  • not following its own rules or the law;
  • breaking a promise;
  • giving incorrect or misleading information; or
  • not making a decision in the right way.

It cannot investigate complaints about:

  • State Pensions;
  • tracing a lost pension;
  • sales or marketing (mis-selling) of pensions; or
  • a decision made by a tribunal, court or another Ombudsman.

Chapter reference 4A3

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11
Q

The Pensions Regulator has three broad categories of powers to enable it to meet its objectives. What are these categories?

A
  • Gathering information
  • regulation
  • enforcement and acting against avoidance.
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12
Q

Derek is unhappy about the advice he received from his adviser in December 2022 and he complained to his adviser on 1 May 2024. Unhappy with their response, Derek referred the complaint to the FOS on 1 September 2024. In December 2024, the FOS notified Derek that his complaint was successful. What is the maximum money award FOS can enforce?

A

The maximum money award that FOS can make if the complaint is made to it on or after 1 April 2024 and the act causing the complaint occurred after 1 April 2019, is
£430,000

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13
Q

The Pensions Ombudsman investigates complaints about occupational pension schemes and individual pension arrangements, provided that the complainant meets certain criteria. List these criteria.

A

They must be one of the following:

  • the current or former member of a pension scheme;
  • the widow, widower, surviving civil partner or dependant of a member who has died;
  • a person with a pension credit in respect of a current or former member of a pension scheme; or
  • someone nominated by a member or their estate to take the complaint to the Pensions Ombudsman.
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14
Q

Under what circumstances will the Pension Protection Fund pay compensation?

A

The PPF will pay compensation where the employer becomes insolvent and the scheme is underfunded or where the funds of defined benefit and hybrid schemes have been misappropriated through fraud.

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15
Q

Which schemes qualify for protection under the Financial Assistance Scheme?

A

FAS covers occupational pension schemes that started to wind up between 1 January 1997 and 5 April 2005, where the schemes did not have sufficient money to pay member’s benefits and the employer cannot pay the shortfall or where a scheme started to wind up after 5 April 2005 but is ineligible for help from the PPF as the employer became insolvent before this date

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16
Q

Outline five of the common tactics used by pension scammers to trick members out of their pension savings

A

Any five of the following:

  • Unexpected contact: the scammer makes contact unexpectedly by way of a phone call or an email.
  • Time pressure: offering a bonus or discount if the investment takes place before a set date, or say that the investment is only available for a short time.
  • Social proof: sharing fake reviews or claims that other clients have invested or want in on the deal.
  • Unrealistic returns: promise of returns that sound too good to be true, such as interest rates that are higher than those available elsewhere.
  • False authority: using convincing literature and websites, claiming to be regulated and speaking with authority on investment products.
  • Emotion: scammer manipulates emotions (for example, worry or excitement) to prompt an action.
  • Flattery: building a friendship to lull the investor into a false sense of security.
  • Remote access: the scammer suggests they can help but asks the investor to download software or an app to access the investor’s computer or device. They then use this to access their bank accounts or credit/debit cards
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17
Q

Gavin, aged 21, has recently started a new job with a basic salary of £9,000 p.a. and guaranteed overtime payments of £200 per month. What category of worker will Gavin be assessed as on his automatic enrolment date and what duties must his employer undertake on his behalf, both now and in the future?

A

Gavin is assessed as a non-eligible jobholder. His employer must therefore provide information about his right to opt in to the scheme and, if he does decide to opt in, it must arrange pension scheme membership and pay the minimum required contribution. If he subsequently decides to opt out, it must process the opt out.

Whether he decides not to opt in or decides to opt out, the employer must assess his status again when he reaches age 22 and, if his earnings are above the earnings trigger, it must automatically enrol him in an automatic enrolment scheme. If he decides to opt out of the scheme, it must automatically re-enrol him after three years.

In the UK, you’re automatically enrolled into a workplace pension if you meet the following criteria:

  • You’re between 22 and State Pension age
  • You earn at least £10,000 per year, or £833 per month, or £192 per week
  • You’re classed as a “worker”
  • You usually work in the UK
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18
Q

Why, with the offset method, does the subsequent death of the member have no effect on the position of either the member or the ex-spouse?

A

Under offset the subsequent death of the member or the ex-spouse will have no effect on the pension. This is because the pension benefits remain with the member and the ex-spouse will already have received a larger share of the remaining assets

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19
Q

The pension under an earmarking order has just come into payment. The member is a higher rate taxpayer and the ex-spouse is a basic rate taxpayer. Explain the tax treatment of the earmarked pension paid to the ex-spouse

A

The payment to the ex-spouse is deemed to be part of the member’s pension and is therefore subject to tax at the higher rate.

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20
Q

List four drawbacks of a periodic payment earmarking award for the ex-spouse.

A

A periodic Payment order is where the court makes an order against the pension scheme requiring the scheme to pay part of the member’s pension to the member’s former spouse.
As a result:

  • the payment to the ex-spouse will start when the member starts to take their own benefits;
  • the payment to the member is reduced accordingly;
  • the order is expressed as a percentage of the member’s pension
  • a separate order is required for each pension arrangement held by the member.

DRAWBACKS Any four from:

  • The benefits do not become payable until the member retires.
  • The ex-spouse has no control over the funds the pension monies are invested in.
  • The member may transfer benefits between schemes and the ex-spouse cannot stop them.
  • If the member dies first, the ex-spouse will not receive any further payments under a periodic payment order.
  • If the ex-spouse dies first, the income being received will cease and not form part of their estate.
  • If the ex-spouse re-marries, periodic payments will cease.
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21
Q

Louise has recently received a pension sharing order in respect of her ex-husband, Henry’s, employer funded defined benefit scheme. What options must the scheme offer her and what other choices may be available?

A

Louise must be offered the option of a transfer value, whereas membership of the scheme does not have to be offered but may be if the scheme chooses to make this option available to her.

For a Funded defined contribution scheme

The courts will award a percentage share of the defined contribution fund, e.g. 30% of a £100,000 fund would result in £30,000 of the fund being ‘given’ to the ex-spouse.

Following on from this, one of two things can happen

  • the ex-spouse could transfer their £30,000 to their own occupational scheme or to a personal pension
  • the original scheme can, but does not have to, offer the ex-spouse membership, so that the value is retained within the member’s scheme, but in the ex-spouse’s name.
22
Q

Give a definition for indirect age discrimination.

A

Indirect age discrimination occurs when a rule, practice, action or decision, which is apparently age neutral, is in fact disadvantaging workers of a particular age.

23
Q

Outline the advice trustees of occupational pension schemes can give their members without offending against the FSMA 2000.

A

The FSMA 2000 set out the levels of advice that trustees can give to their members

They can positively recommend employees to join their scheme and to pay both ordinary and additional voluntary contributions;

They can promote any in-house AVC in a generic sense over any external pension arrangement, although they should take care not to advise on a particular external contract

they can make generic criticisms of individual pensions if they wish.

They should take care not to advise on a particular provider’s pension that an employee prefers instead of joining their scheme.

24
Q

Why are State Pensions in payment unlikely to have an income payment order attached to them?

A

Income payment orders cannot be made if they reduce the bankrupt’s remaining income below that which is necessary to meet the reasonable domestic needs of the bankrupt and their family. For this reason, it is unlikely that State benefits will have such an order attached.

25
Q

TPR can start the procedure to seek a contribution notice up to a maximum of how many years after an employer deliberately seeks to avoid a statutory debt?

A

Where there is a deliberate attempt to avoid a statutory debt, TPR can start the procedure to seek a contribution notice up to six years after the act took place.

26
Q

A complaint must, in the first instance, be referred to the company that sold the product. How long does the company have to resolve the matter to the complainant’s satisfaction before the matter can be referred to the Financial Ombudsman Service?

a. 4 weeks.
b. 8 weeks.
c. 12 weeks.
d. 16 weeks.

A

b. 8 weeks

27
Q

If the Pension Protection Fund is to take responsibility for a scheme it must not have commenced wind-up prior to:

a. 6 April 2004.
b. 6 April 2005.
c. 6 April 2006.
d. 6 April 2007.

A

b. 6 April 2005.

28
Q

Multi-choice

Which of the following statements about the Pension Protection Fund are true?

a. All benefits accrued prior to 6 April 1997 will increase in payment by CPI to a maximum of 2.5%.
b. Survivor’s benefits for married and qualifying dependants will be 50% of the member’s PPF entitlement.
c. All members who have already reached the scheme’s normal retirement date at the point the PPF takes responsibility for the scheme will have 100% of their benefits protected.
d. Members who are already in receipt of a pension on the grounds of ill-health will have 100% of their benefits protected.

A

b. Survivor’s benefits for married and qualifying dependants will be 50% of the member’s PPF entitlement; and

c. All members who have already reached the scheme’s normal retirement date at the point the PPF takes responsibility will have 100% of their benefits protected.

(a) There will be no increase to benefits accrued prior to 6 April 1997

(d) members in receipt of a pension on the grounds of ill-health will have their benefit levels reviewed on a case-by-case basis

29
Q

Financial Assistance Scheme (FAS) payments are usually paid from a scheme’s normal retirement age, subject to a minimum age of:

a. 50.
b. 55.
c. 60.
d. 65.

A

c. 60.

The FAS helps individuals who have lost pension benefits because:

  • they were a member of an underfunded defined benefit scheme that started to wind-up between 1 January 1997 and 5 April 2005;
  • their scheme began to wind-up and did not have enough money to pay members’ benefits; or
  • the employer cannot pay the shortfall because it is insolvent, no longer exists or no longer has to meet its commitment to pay its debt to the pension scheme or the scheme started to wind up after 5 April 2005, but became insolvent before then and so is ineligible for help from the PPF.

The FAS will pay up to 90% of the pension the member had accrued before the scheme started to wind up

Payments received under the FAS increase each year in line with increases in the CPI to a maximum of 2.5% p.a. for service from 6 April 1997 only

FAS payments to scheme members are made from the later of the scheme’s normal retirement age (NRA), subject to a lower age limit of 60

30
Q

FRE Ltd would like to offer salary sacrifice with their automatic enrolment scheme. They should be aware it is:

a. Not possible to offer a salary sacrifice arrangement with an automatic enrolment scheme.
b. Only possible to put in place a salary sacrifice arrangement before a jobholder’s automatic enrolment date.
c. Only possible to put in place a salary sacrifice arrangement after a jobholder’s automatic enrolment date.
d. Possible to put in place a salary sacrifice arrangement either before or after a jobholder’s automatic enrolment date.

A

d. Possible to put in place a salary sacrifice arrangement either before or after a jobholder’s automatic enrolment date.

31
Q

The automatic enrolment process consists of a number of steps, set out in law, which must be completed before the end of the ‘joining window’. How long is the joining window?

a. A one month period that starts from the eligible jobholder’s enrolment date.
b. A one month period starting from the employer’s chosen deferral date.
c. A six week period that starts from the eligible jobholder’s enrolment date.
d. A six week period starting from the employer’s chosen deferral date.

A

c. A six week period that starts from the eligible jobholder’s enrolment date.

The automatic enrolment process consists of a number of steps, set out in law, which must be completed before the end of the ‘joining window’. The joining window is a six week period that starts from the eligible jobholder’s enrolment date.

32
Q

ABC Ltd has chosen NEST as its workplace pension provider. ABC Ltd should be aware that:

a. NEST does not allow members to transfer in funds held in other pension pots.
b. Members will pay a single charge of 0.5% p.a.
c. NEST does not offer a Sharia compliant pension fund.
d. The recommended fund is a Retirement Date fund

A

d. The recommended fund is a Retirement Date fund.

  • Many employers are choosing to use master trust schemes to meet their obligations under the workplace pension rules – two examples of which are NEST and The People’s Pension.
  • The default fund choice for NEST is a Retirement Date Fund, although there are other funds to choose from. The People’s Pension offers three risk-profile based options or eight investment funds.
  • There are no restrictions on transfers into NEST or The People’s Pension.
33
Q

Multi-Choice

Which of the pensions listed below can be shared in a divorce settlement?

a. Statutory scheme.
b. Additional Voluntary Contributions (AVCs).
c. SERPS.
d. Basic State Pension.
e. New State Pension.

A

a. Statutory scheme.
b. Additional Voluntary Contributions (AVCs).
c. SERPS.

34
Q

Broadly speaking, equalisation of pension ages must apply to all pension benefits accrued after:

a. 17 May 1990.
b. 17 May 1992.
c. 17 May 1995.
d. 17 May 1997.

A

a. 17 May 1990.

35
Q

Outline the circumstances under which the Trustee in Bankruptcy can gain access to a deferred pension fund.

A

Once a bankruptcy order has been made, a Trustee in Bankruptcy (TIB) is appointed and the bankrupt’s estate, barring any excluded property, is passed to them to administer. They use this to start to repay the creditors.

A TIB can gain access to a deferred pension fund where the TIB can prove that a contribution has been made solely to remove funds from the estate. In this circumstance they can apply to recover the contributions so the funds are made available to them for the re-payment of creditors. Otherwise, under WRPA 1999 and following Horton v. Henry (2014), it has been ruled that the TIB cannot force the bankrupt to access an uncrystallised pension in order for them to apply an income payments order

36
Q

Which one of the following complaints would the Pensions Ombudsman investigate?

a. Louise, who is unhappy about her level of State Pension benefits.
b. Robert, who is unhappy that his employer’s occupational defined contribution pension scheme does not allow him to take his benefits using flexi-access drawdown.
c. Sarah, who feels that her IFA wrongly advised her to take out a Free Standing AVC contract to top up the benefits she is accumulating in her employer sponsored pension scheme.
d. Gary, who is a member of his employer’s occupational pension scheme and who feels that they have not invested his funds according to the instructions he has provided

A

d. Gary feels that his pension funds have not been invested according to the instructions he has provided. This complaint relates to maladministration and therefore the Pensions Ombudsman would investigate it.

The Pensions Ombudsman investigates complaints that do not fall under the remit of the FOS about the running of occupational pension schemes and individual pension arrangements.

37
Q

What are the three broad categories that TPR powers fall into?

A

• Gathering information
• Regulation and enforcement action
• Acting against avoidance

38
Q

How long do firms have to offer a solution to a customer complaint?

A

They have 8 weeks to offer solution

39
Q

What level of compensation does the Pension Protection Fund offer to those who have already reached the scheme’s normal retirement age?

A

100% of benefits are provided

40
Q

What is an ‘eligible jobholder’ in the context of auto-enrolment and Workplace Pensions?

A

• An employee that must be automatically enrolled
• Between 22 and SPA
• Earnings above £10,000

41
Q

Creditors can only petition for bankruptcy if the debtor owes at least how much?

A

• Creditors can petition for bankruptcy if debtor owes at least £5,000 (or part of a debt totalling £5,000)
• And it appears that they are unable to pay the debt

42
Q

What is the impact on the lump sum allowance for a divorcing couple if they opt for ‘offsetting?

A

No impact on either LSA as no change in pension ownership

43
Q

What is the tax position of an earmarked periodic payment order?

A

Member is deemed to have received the whole pension and taxed at their marginal rate

44
Q

Name two types of pensions rights that cannot be shared

A

• New State pension
• Basic State pension
• State Graduated Retirement Benefits
• Widow(ers) pension in payment

45
Q

What are ‘pension credits’ and ‘pension debits’?

A

• Pension credit describes the benefits awarded to ex-spouse
• Pension debit describes the value deducted from the member

46
Q

What are the advantages of pension sharing to the ex-spouse?

A

• Cannot forfeit benefits in event of death (member or ex-spouse)
• No risk if remarry/cohabitate
• Clean break

47
Q

What is the Pension Protection Fund

A

The Pension Protection Fund (PPF) is an insurance scheme designed to protect members of defined benefit and hybrid schemes.

The PPF is run by the PPF Board, which is independent of The Pensions Regulator and is funded by three levies: an administration levy, a fraud compensation levy and a pension protection levy

Once the PPF has assumed responsibility for a scheme it will take over the scheme’s remaining assets and use these to help fund the compensation it pays.

48
Q

What are the three types of workers, in regard to their eligibility for enrolment into the workplace pension scheme?

A

Eligible jobholders: employees that must be automatically enrolled.

Non-eligible jobholders: employees who have the right to opt in to the workplace pension scheme.

Entitled workers: employees who have the right to ask to join a pension scheme.

49
Q

The Matrimonial Causes Act 1973 first made it possible for the value of pension rights to be the subject of a claim in divorce proceedings.

What are the three ways of doing this:

A
  • offsetting: Under offsetting the value of the pension is ‘offset’ against the other assets of the marriage. The ex-spouse therefore receives a greater share of the balance of the assets in return for the loss of their ‘share’ of the member’s pension.
  • earmarking: The ex-spouse can have benefits earmarked in the member’s pension scheme allowing them to receive income and/or lump-sum payments in the future. This may be on either the retirement or the death of the member.
  • pension sharing: Pension sharing divides the scheme member’s pension rights at the time of divorce. The split is not necessarily 50/50, and the ex-spouse may be entitled to a transfer value and/or membership of the member’s pension scheme.
50
Q

Frank’s pension complaint has been accepted by the Financial Ombudsman Service (FOS) for investigation because Frank believes

A. his State Pension forecast is incorrect.
B. his pension plan was ill advised at inception 10 years ago.
C. he was wrongly advised to transfer his pension.
D. the information received from the trustees of his DB scheme is wrong.

A

C. he was wrongly advised to transfer his pension.

If Frank was wrongly advised to transfer his pension, this would be a matter that the Financial Ombudsman Service (FOS) would accept. Answer d) is incorrect as an individual’s complaint against their workplace pension scheme would be dealt with by the Pensions Ombudsman. Answer b) would not be accepted by the FOS as the complaint relates to an event over 6 years ago, and answer a) is false as the FOS only investigates complaints about the sale and marketing of products from FCA regulated companies.

Chapter reference 4A2

51
Q

Frank’s pension complaint has been accepted by the Financial Ombudsman Service (FOS) for investigation because Frank believes

A. his State Pension forecast is incorrect.
B. his pension plan was ill advised at inception 10 years ago.
C. he was wrongly advised to transfer his pension.
D. the information received from the trustees of his DB scheme is wrong.

A

C. he was wrongly advised to transfer his pension.

If Frank was wrongly advised to transfer his pension, this would be a matter that the Financial Ombudsman Service (FOS) would accept. Answer d) is incorrect as an individual’s complaint against their workplace pension scheme would be dealt with by the Pensions Ombudsman. Answer b) would not be accepted by the FOS as the complaint relates to an event over 6 years ago, and answer a) is false as the FOS only investigates complaints about the sale and marketing of products from FCA regulated companies.

Chapter reference 4A2