Chapter 4- Listening Skills

Question 1

hearing

Answer 1

receiving messages in a passive way

Question 2

listening

Answer 2

actively paying attention to what you’re hearing

Question 3

processing

Answer 3

actively think about message

Question 4

retention

Answer 4

ability to remember what you’ve heard

Question 5

unprocessed note taking

Answer 5

notes that are taken verbatim without processing or understanding

Question 6

nonlistening

Answer 6

not paying attention to what you’re hearing

Question 7

interruptive listening

Answer 7

one person constantly interrupts another

Question 8

agenda driven listening

Answer 8

public speaker focuses solely on mechanics of their presentation

Question 9

argumentative listening

Answer 9

people who feel in conflict with individuals they are listening to

Question 10

nervous listening

Answer 10

feel compelled to talk through silences

Question 11

interactive listening

Answer 11

filtering out distractions, focusing on the speaker(s), showing that you’re paying attention

Question 12

external noise

Answer 12

external distractions

Question 13

internal noise

Answer 13

internal distractions

Question 14

audience surveillance

Answer 14

paying attention to an audience’s verbal and nonverbal responses while giving your speech

Question 15

superficial listening

Answer 15

audience members who appear to pay attention but are actually distracted by internal or eternal noise

Question 16

speech critique

Answer 16

written or oral feedback after a speech

Question 17

constructive critcism

Answer 17

feedback a speaker can use to improve their skills