CHAPTER 4: Goal Setting

Question 1

desired future state that the organization attempts to realize

Answer 1

goal

Question 2

type of goal where the organization as a whole wants to be in the future

Answer 2

strategic goals

Question 3

goals that define the outcomes that major divisions and department must achieve

Answer 3

tactic goals

Question 4

specific, measurable results expected from departments, work groups and individuals

Answer 4

operational goals

Question 5

blueprint specifying actions necessary for attaining goals

Answer 5

plan

Question 6

most fundamental/controversial management function

Answer 6

planning

Question 7

action steps, blueprint that defines the organizational activities and resources allocation

Answer 7

strategic plans

Question 8

plans designed to help execute major strategic plans

Answer 8

tactic plans

Question 9

organization’s lower levels that specify action steps toward achieving operational goals

Answer 9

operational plan

Question 10

goals and plans purposes

Answer 10

• guide in creating mission statement
• source of motivation and commitment
• guides to action
• assess standard of performance

Question 11

operational goals, everyday

Answer 11

short term planning

Question 12

tactical goals, 1-2 years

Answer 12

intermediate term planning

Question 13

strategic goals, 5 years and beyond

Answer 13

long term planning

Question 14

the achievement of goals at low levels permits the attainment of high level goals

Answer 14

means end chain