Chapter 4 - Ethical Problems Individuals Face in Organizations

Question 0

What is value diversity?

Answer 0

Treating people equally by incorporating their diverse ideas.
Key: different doesn’t mean deficient and doesn’t mean less.
** opposite of discrimination

Question 1

What is discrimination?

Answer 1

Whenever something other than qualifications affect how an employee is treated.
Eg. Age, race, religion, sexual orientation stereotypes

Question 2

What is sexual harassment?

Answer 2

Unwelcomed sexual oriented behaviour that makes someone feel uncomfortable at work.

Question 3

What are the types of harassment?

Answer 3

1. Quid pro quo
   - requirement
   - necessary
2. Hostile work environment
   - toxic

Question 4

What is conflict of interest?

Answer 4

When judgement or objectivity is compromised.

Question 5

What are the forms of conflict of interest?

Answer 5

• overt bribes or kickbacks
• subtle “bribes”
• influence
• privileged information

Question 6

What do customer confidence issue include?

Answer 6

1. confidentiality - maintain customer privacy
2. product safety - due care
3. truth in advertising
   
   • ambiguity (weasel words)
   • concealed facts
   • employment of psychological appeals (eg. Nestlé)
   • exaggerated product claims (puffery)
4. special fiduciary duties

Question 7

Who has special obligations?

Answer 7

Banking
Accounting
Law
Religion
Medicine

Question 8

What is whistle blowing ?

Answer 8

If observations are serious and they are troubling you, you have to tell someone.

Question 9

What are the steps needed to be taking when whistle blowing?

Answer 9

1. Approach your immediate manager
2. Discuss issue with family
3. Take it to the next level
4. Contact your company’s ethics officer or ombudsman
5. Consider going outside your chain of command
6. Go outside of the company
7. Leave the company