Chapter 4: Communications & Documentations Flashcards

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1
Q

Base Station

A

Any radio hardware containing a transmitter and receiver located in a fixed place

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2
Q

Health Information Exchange

A

A system that allows EMS to access relevant health data, avoid unnecessary duplication in data entry, & view patient outcomes related to hospital care

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3
Q

Channel

A

An assigned frequency/frequencies used to carry voice/data communications

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4
Q

Simplex

A

Single-frequency radio; transmissions can occur in either direction but NOT simultaneously; when one party transmits, the other can only receive, and the party transmitting is unable to receive

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5
Q

Open-ended Questions

A

Questions for which the patient must provide detail to answer

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6
Q

Paging

A

The use of a radio signal & voice/digital message that is transmitted to pagers or desktop monitor radios

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7
Q

Closed-ended Questions

A

Questions that can be answered in short/single-word responses

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8
Q

Interoperable Communications System

A

A communication system that uses voice-over-internet protocol (VoIP) tech to allow multiple agencies to communicate/transmit data

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9
Q

Scanner

A

A radio receiver that searches or scans across several frequencies until the message is completed; the process is then repeated

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10
Q

Very High Frequency (VHF)

A

Radio frequencies between 30 & 300 MHz (further divded into high & low bands)

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11
Q

Telemetry

A

A process in which electronic signals are converted into coded, audible signals that can be transmitted by radio or telephone to a receiver w/ a decoder at the hospital

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12
Q

Mobile Data Terminal

A

A small computer terminal inside the ambulance that directly receives data from the dispatch center

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13
Q

Patient Care Report (PCR)
OR Prehospital Care Report

A

The legal document used to record all patient care activities. Has direct patient care functions & administrative/quality control functions

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14
Q

Rapport

A

A trusting relationship you build with your patient

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15
Q

Standing Orders

A

Written documents, signed by EMS medical director, that outline specific directions, permissions, & prohibitions regarding patient care (protocols)

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16
Q

Emotional Intelligence

A

The ability to understand/manage one’s own emotions & properly respond to the emotions of others

17
Q

Trunking

A

Telecommunication systems that allow a computer to maximize utilization of a group of frequencies

18
Q

Documentation

A

The recorded portion of the EMT’s patient interaction (written/electronic). Becomes part of patient’s permanent medical record

19
Q

MED Channels

A

VHF & UHF channels that the FCC has designated exclusively for EMS use

20
Q

Duplex

A

The ability to transmit & receive simultaneously

21
Q

Dedicated Line

A

A special telephone line used for specific point-to-point communications (AKA: hotline)

21
Q

Repeater

A

A special base station radio that receives messages/signals on one frequency & automatically retransmits them on a second frequency

22
Q

Ultra High Frequencies (UHF)

A

Radio frequencies between 30 & 3,000 MHz

23
Q

Mental Model

A

The picture an individual has in their head of “what’s going on” in a given situation

24
Q

Handover/Handoff

A

The transfer of pertinent patient info & responsibility for patient’s care; often involves physical movement of patient & associated equipment

25
Q

Chief Complaint

A

The reason a patient called for help; Response to “What’s wrong?” “What happened?”

26
Q

Chief Concern

A

The condition requiring most urgent interventrion as determined by the provider’s assessment of the patient (not always same as chief complaint)

27
Q

Communication

A

The transmission of information to another person (verbally or via body language)

28
Q

Therapeutic Communication

A

Verbal/Nonverbal communication techniques taht encourage patients to express their feelings to achieve a positive relationship

29
Q

Cellular Telephone

A

A low-power portable radio that communicates through an interconnected series of repeater stations (cells)

30
Q

Cultural Imposition

A

When one person imposes their beliefs, values, & practices on another bc they believe their ideals are superior

31
Q

Multiplex

A

The ability to transmit audio & data signals through the use of more than one communications channel

32
Q

Mission-critical Communications

A

Any communications where disruption will result in failure of the mission at hand

32
Q

Ethnocentrism

A

When a person considers their own cultural values as more important when interacting w/ people of a different culture

33
Q

Federal Communications Commission (FCC)

A

The federal agency that has jurisdiction over interstate/international telephone/telegraph services & satellite communications (which may involve EMS activity)

34
Q

Noise

A

Anything that dampens or obscures the true meaning of a message