Chapter 4 Communicating For Success

Question 1

Good communication skills reduce potential workplace blank

Answer 1

Conflict

Question 2

In handling a client who is dissatisfied with a service the ultimate goal is too blank

Answer 2

Make the client happy and willing to return for future services

Question 3

Effective human relations and communication skills build blank accelerate professional growth and promote a positive work environment

Answer 3

Lasting client relationships

Question 4

The 6th step of the 10 step consultation method is blank

Answer 4

Show and tell

Question 5

A practical step for effectively communicating in the workplace is to blank

Answer 5

Believe in yourself

Question 6

The ability to understand people is blank to operating effectively in many industries

Answer 6

The key

Question 7

To earn a client’s blank and loyalty be consistent be always having a positive attitude

Answer 7

Trust

Question 8

If a client requests a specific cut or color that she has seen on a celebrity that cannot be achieved you should blank

Answer 8

Create a plan offer alternative looks and set future goals

Question 9

You may want to schedule clients who are blank late for the last appointment of the day or ask them to arrive earlier than their actual appointment time

Answer 9

Habitually

Question 10

When you meet an elder client for the 1st time you should blank

Answer 10

Ask how the client wishes to be addressed

Question 11

When interacting and communicating with coworkers make every effort to remain blank and resist being pulled into spats and clicks

Answer 11

Objective

Question 12

As a cosmetologist do not attempt to fulfill the role of blank career guide parental sounding board or motivational coach for any of your clients

Answer 12

Counselor

Question 13

If a client is revealing increasingly personal details one recommended strategy is that you blank or find a reason to excuse yourself and when you return change the subject or suggest a Mini relaxation service

Answer 13

Change the subject

Question 14

As you interact and communicate with coworkers you should be honest and blank

Answer 14

Sensitive

Question 15

When communicating with your salon manager about an issue or problem it is recommended that you blank beforehand

Answer 15

Think of possible solutions

Question 16

The act of successfully sharing information between 2 people or groups of people so that the information is understood is called blank

Answer 16

Effective communication

Question 17

The document also known as a client questionnaire consultation card or health history form is the client blank

Answer 17

Intake form

Question 18

The blank is the communication with the client that determines the client’s needs and how to achieve the desired results

Answer 18

Client consultation

Question 19

When should the client consultation be performed

Answer 19

Before starting the actual service

Question 20

It is recommended that you allow how much time in your schedule to do the client consultation

Answer 20

5 to 15 minutes

Question 21

The 3rd step of the 10 step consultation method is to blank

Answer 21

Determine and write the client’s preferences

Question 22

Your reactions to situations beyond your control and your ability to blank in the face of challenges are critical to being successful in people profession

Answer 22

Communicate effectively

Question 23

If you are involved with the scheduling mix up always remember to Blank

Answer 23

Be polite and never argue about who is correct

Question 24

One important golden rule of communication for building a successful beauty industry career is to Blank

Answer 24

Be aware of your body language

Question 25

The ninth step of the 10 step consultation method is to blank

Answer 25

Discuss upkeep and maintenance