Chapter 4 Communicating For Success Flashcards
Good communication skills reduce potential workplace blank
Conflict
In handling a client who is dissatisfied with a service the ultimate goal is too blank
Make the client happy and willing to return for future services
Effective human relations and communication skills build blank accelerate professional growth and promote a positive work environment
Lasting client relationships
The 6th step of the 10 step consultation method is blank
Show and tell
A practical step for effectively communicating in the workplace is to blank
Believe in yourself
The ability to understand people is blank to operating effectively in many industries
The key
To earn a client’s blank and loyalty be consistent be always having a positive attitude
Trust
If a client requests a specific cut or color that she has seen on a celebrity that cannot be achieved you should blank
Create a plan offer alternative looks and set future goals
You may want to schedule clients who are blank late for the last appointment of the day or ask them to arrive earlier than their actual appointment time
Habitually
When you meet an elder client for the 1st time you should blank
Ask how the client wishes to be addressed
When interacting and communicating with coworkers make every effort to remain blank and resist being pulled into spats and clicks
Objective
As a cosmetologist do not attempt to fulfill the role of blank career guide parental sounding board or motivational coach for any of your clients
Counselor
If a client is revealing increasingly personal details one recommended strategy is that you blank or find a reason to excuse yourself and when you return change the subject or suggest a Mini relaxation service
Change the subject
As you interact and communicate with coworkers you should be honest and blank
Sensitive
When communicating with your salon manager about an issue or problem it is recommended that you blank beforehand
Think of possible solutions
The act of successfully sharing information between 2 people or groups of people so that the information is understood is called blank
Effective communication
The document also known as a client questionnaire consultation card or health history form is the client blank
Intake form
The blank is the communication with the client that determines the client’s needs and how to achieve the desired results
Client consultation
When should the client consultation be performed
Before starting the actual service
It is recommended that you allow how much time in your schedule to do the client consultation
5 to 15 minutes
The 3rd step of the 10 step consultation method is to blank
Determine and write the client’s preferences
Your reactions to situations beyond your control and your ability to blank in the face of challenges are critical to being successful in people profession
Communicate effectively
If you are involved with the scheduling mix up always remember to Blank
Be polite and never argue about who is correct
One important golden rule of communication for building a successful beauty industry career is to Blank
Be aware of your body language
