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mrs paige > chapter 4 & 5 > Flashcards

chapter 4 & 5 Flashcards

1
Q

stop care

A

abandonment

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2
Q

durable power of attorney

A

document which names person to make decisions

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3
Q

malfeasance

A

unlawful act

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4
Q

hippocratic oath

A

best form of treatment for patient

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5
Q

donate organ

A

complete uniform donor card

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6
Q

OSHA

A

federal laws to protect healthcare workers from hazards

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7
Q

moral values

A

culture

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8
Q

battery

A

intentional tort

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9
Q

ethical issues

A

bioethical

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10
Q

solo practice

A

sole proprietorship

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11
Q

feedback

A

message by the reciever

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12
Q

temp i room

A

noise

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13
Q

body language

A

nonverbal communication

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14
Q

positive communication

A

“asking a patient to repeat your instructions”

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15
Q

body language includes

A

touch

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16
Q

negative communication

A

forgetting to say thank you

17
Q

arms folded

A

closed posture

18
Q

arms by side

A

open posture

19
Q

personal space

A

4 to 12 ft

20
Q

invading personal space

A

pt turns head away from the cma

21
Q

improve listening skills

A

think before you respond

22
Q

active listening

A

interviewing pt

23
Q

show respect can mean

A

acknowledging PT’S Wishes

24
Q

a cma can strive to understand

A

different cultures

25
Q

communicating with direct supervisor

A

keeping them informed

26
Q

law

A

a rule of conduct established and enforced by authority of governing body, such as the federal government

27
Q

conflict is counterproductive to the

A

efficiency of an office

28
Q

the best way to deal with a coworker who is having a bad day is to

A

offer to pitch in and help

29
Q

physiological needs

A

needs are not met and the person becomes ill

30
Q

positive communication with coworkers

A

rapport

31
Q

arbitration

A

a process in which opposing sides choose a person or persons outside the court system, often someone with special knowledge in the field, to hear and decide a dispute

mrs paige (1 decks)

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