chapter 4 & 5 Flashcards
stop care
abandonment
durable power of attorney
document which names person to make decisions
malfeasance
unlawful act
hippocratic oath
best form of treatment for patient
donate organ
complete uniform donor card
OSHA
federal laws to protect healthcare workers from hazards
moral values
culture
battery
intentional tort
ethical issues
bioethical
solo practice
sole proprietorship
feedback
message by the reciever
temp i room
noise
body language
nonverbal communication
positive communication
“asking a patient to repeat your instructions”
body language includes
touch
negative communication
forgetting to say thank you
arms folded
closed posture
arms by side
open posture
personal space
4 to 12 ft
invading personal space
pt turns head away from the cma
improve listening skills
think before you respond
active listening
interviewing pt
show respect can mean
acknowledging PT’S Wishes
a cma can strive to understand
different cultures
communicating with direct supervisor
keeping them informed
law
a rule of conduct established and enforced by authority of governing body, such as the federal government
conflict is counterproductive to the
efficiency of an office
the best way to deal with a coworker who is having a bad day is to
offer to pitch in and help
physiological needs
needs are not met and the person becomes ill
positive communication with coworkers
rapport
arbitration
a process in which opposing sides choose a person or persons outside the court system, often someone with special knowledge in the field, to hear and decide a dispute
