Chapter 4

Question 1

Emotion

Answer 1

an intense reaction to an event that involves interpreting the meaning of the event, becoming psychologically aroused, labeling the experience as emotional, attempting to manage our reaction and communicating this reaction in the form of emotional displays.

Question 2

Emotion sharing

Answer 2

when we talk about our emotional experiences with others.

Question 3

Emotional Contagion

Answer 3

When the experience of the same emotion spreads to others

Question 4

Feelings

Answer 4

short-term emotional reactions to events that generate only limited arousal

Question 5

Moods

Answer 5

are low intensity states such as boredom, contentment, grouchiness

Question 6

Primary Emotions

Answer 6

Joy (Ecstasy), Surprise (Amazement), Anger (Rage), Disgust (Loathing), Sadness (Grief), Fear (Terror).

Question 7

blended emotions

Answer 7

events that trigger a mixture of emotions

Question 8

Display Rules

Answer 8

How emotion is displayed based on culture, eg. 9/11 some people of cultures shouted in rage, others openly wept, others silently mourned.

Question 9

Emotional Intelligence

Answer 9

the broader ability to interpret yours and other peoples emotions, communicate them constructively and solve emotional problems.

Question 10

Emotional Management

Answer 10

involves attempts to influence which emotions you have when you have them and how you experience them.

Question 11

suppression

Answer 11

inhibiting thoughts, arousal, and outward behavioral displays of emotion

Question 12

venting

Answer 12

allowing emotions to dominate our thoughts and explosively expressing them

Question 13

encounter avoidance

Answer 13

involves staying away from people, places, or activities you know will provoke emotions you don’t want to experience .

Question 14

encounter structuring

Answer 14

intentionally avoiding topics that you know will provoke an emotional response

Question 15

attention focus

Answer 15

intentionally devoting your attention only to aspects of an event or encounter that you know will not provoke an undesired emotion.

Question 16

deactivation

Answer 16

systematically desensitizing yourself to emotional experience

Question 17

reappraisal

Answer 17

actively changing how you think about the meaning of emotion-eliciting situations so that their emotional impact is changed.

Question 18

chronic hostility

Answer 18

state of suppressed rage where they believe people are inherently immoral

Question 19

catharsis

Answer 19

openly expressing your emotions allows you to purge them

Question 20

Jefferson Strategy

Answer 20

count slowly to 10 before you speak to someone who has made you angry

Question 21

passion

Answer 21

blended emotion: joy surprise excitement amazement

Question 22

supportive communication

Answer 22

sharing messages that express emotional support.