Chapter 4

Question 1

The ability to understand and manage ones’ emotions and properly respond to the emotions of other’s

Answer 1

Emotional Intelligency

Question 2

when a person considers his/her own cultural values as more important when interacting with people of different culture

Answer 2

ethnocentrism

Question 3

scanner

Answer 3

A radio receiver that searches or scans across several frequencies until the message is completed. The process is then repeated

Question 4

cellular telephone

Answer 4

A low power portable radio that communicates through an interconnected series of repeater stations called cells

Answer 5

VHF (Very High frequnecy

Question 6

UHF (ultra high frequency)

Answer 6

300-3,000 MHz

Question 7

any radio hardware containing a transmitter and receiver that is located in a fixed place

Answer 7

base station

Question 8

Verbal and nonverbal communication techniques that encourage patients to express their feelings and to achieve a positive relationship

Answer 8

therapeutic communication

Question 9

Open-ended questions

Answer 9

Questions for which the patient must provide detail to give an answer

Question 10

mental model

Answer 10

the picture an individual has in his or her head of what’s going on in a given situation

Question 11

A radio receiver that searches or scans across several frequencies until the message is completed. The process is then repeated

Answer 11

scanner

Question 12

single frequency radio transmissions can occur in either direction but not simultaneously when one party transmit the other can only received and the party that is transmitting is unable to receive.

Answer 12

simplex

Question 13

The ability to transmit audio and data signals through he use of more than one communications channel

Answer 13

Multiplex

Question 14

The ability to transmit and receive simultaneously

Answer 14

Duplex

Question 15

MED channels

Answer 15

VHF and UHF channels that he FCC has designated exclusively for EMS use

Question 16

telemetry

Answer 16

a process in which electronic signals are converted into coded audible signals these signals can then be transmitted

Question 17

the transmission of information (verbally/or through body langauge)

Answer 17

communication

Question 18

communication

Answer 18

the transmission of information (verbally/or through body langauge)

Question 19

a process in which electronic signals are converted into coded audible signals these signals can then be transmitted

Answer 19

telemetry

Question 20

therapeutic communication

Answer 20

Verbal and nonverbal communication techniques that encourage patients to express their feelings and to achieve a positive relationship

Question 21

repeater

Answer 21

a special base station radio that receives messages and signals on one frequency and then automatically retransmits them on a second frequency

Question 22

rapport

Answer 22

A trusting relationship that you build with your patient

Question 23

Health information exchange (HIE)

Answer 23

A system taht allows EMS providers to access relevant health data (past history, medications, allergies) avoid unneccesary duplication of effort in data entry

Question 24

A system taht allows EMS providers to access relevant health data (past history, medications, allergies) avoid unneccesary duplication of effort in data entry

Answer 24

Health information exchange (HIE)

Question 25

A low power portable radio that communicates through an interconnected series of repeater stations called cells

Answer 25

cellular telephone

Question 26

Questions for which the patient must provide detail to give an answer

Answer 26

Open-ended questions

Question 27

the use of a radio signal and a voice or digital message that is transmitted to pagers

Answer 27

paging

Question 28

mission critical communications

Answer 28

any communications where disruption will result in the failure of the mission at hand

Question 29

VHF (Very High frequency)

Answer 29

Radio Frequency between 30 and 300 MHz. Further division into High and Low

Question 30

Duplex

Answer 30

The ability to transmit and receive simultaneously

Question 31

the recorded portion of the EMTs patient interaction, either written or electronic. This becomes part of the patient's permanent medical record

Answer 31

documentation

Question 32

questions that can be answered in short or single word responses

Answer 32

closed ended questions

Question 33

Telecommunication systems that allow a computer to maximize utilization of a group of a group of frequencies

Answer 33

trunking

Question 34

a special telephone line that is used for point to point communication (hotline)

Answer 34

Dedicated line

Question 35

Multiplex

Answer 35

The ability to transmit audio and data signals through he use of more than one communications channel

Question 36

an assigned frequency or frequencies that are used to carry voice and/or data communications

Answer 36

Channel

Question 37

paging

Answer 37

the use of a radio signal and a voice or digital message that is transmitted to pagers

Question 38

Noise

Answer 38

anything that dampens or obscures the true meaning of a message

Question 39

anything that dampens or obscures the true meaning of a message

Answer 39

Noise

Question 40

a special base station radio that receives messages and signals on one frequency and then automatically retransmits them on a second frequency

Answer 40

repeater

Question 41

chief concern

Answer 41

The condition requiring the most urgent intervention as determined by the providers assessment of the patient (not always the same as chief concern)

Question 42

A person imposes his or her beliefs, values, and practices on another because he or she believe his/her ideals are superior

Answer 42

cultural imposition

Question 43

interoperable communications system

Answer 43

A communication system that uses voice over internet protocol (VoIP) technology to allow multiple agencies to communicate and transmit data

Question 44

A small computer terminal inside the ambulance that directly receives data from the dispatch center

Answer 44

mobile data terminal (MDT)

Question 45

The reason a patient called for help also the patients response to questions such as what's wrong or what happened

Answer 45

chief complaint

Question 46

base station

Answer 46

any radio hardware containing a transmitter and receiver that is located in a fixed place

Question 47

300-3,000 MHz

Answer 47

UHF (ultra high frequency)

Question 48

Dedicated line

Answer 48

a special telephone line that is used for point to point communication (hotline)

Question 49

The condition requiring the most urgent intervention as determined by the providers assessment of the patient (not always the same as chief concern)

Answer 49

chief concern

Question 50

any communications where disruption will result in the failure of the mission at hand

Answer 50

mission critical communications

Question 51

The legal document used to record all patient care activities. Also known as prehospital care report

Answer 51

patient care report (PCR)

Question 52

chief complaint

Answer 52

The reason a patient called for help also the patients response to questions such as what's wrong or what happened

Question 53

Emotional Intelligency

Answer 53

The ability to understand and manage ones' emotions and properly respond to the emotions of other's

Question 54

trunking

Answer 54

Telecommunication systems that allow a computer to maximize utilization of a group of a group of frequencies

Question 55

the picture an individual has in his or her head of what's going on in a given situation

Answer 55

mental model

Question 56

The Federal agency that has jurisdiction over interstate and international telephone and telegraph services

Answer 56

Federal communications commission (FCC)

Question 57

VHF and UHF channels that he FCC has designated exclusively for EMS use

Answer 57

MED channels

Question 58

cultural imposition

Answer 58

A person imposes his or her beliefs, values, and practices on another because he or she believe his/her ideals are superior

Question 59

closed ended questions

Answer 59

questions that can be answered in short or single word responses

Question 60

patient care report (PCR)

Answer 60

The legal document used to record all patient care activities. Also known as prehospital care report

Question 61

standing orders

Answer 61

written documents signed by the EMS system's medical director, that outline specific directions, permissions, and sometimes prohibitions regarding patient care

Question 62

Handover

Answer 62

The transfer of pertinent patient information and the responsibility for the patient's care

Question 63

documentation

Answer 63

the recorded portion of the EMTs patient interaction, either written or electronic. This becomes part of the patient's permanent medical record

Question 64

A communication system that uses voice over internet protocol (VoIP) technology to allow multiple agencies to communicate and transmit data

Answer 64

interoperable communications system

Question 65

simplex

Answer 65

single frequency radio transmissions can occur in either direction but not simultaneously when one party transmit the other can only received and the party that is transmitting is unable to receive.

Question 66

Channel

Answer 66

an assigned frequency or frequencies that are used to carry voice and/or data communications

Question 67

mobile data terminal (MDT)

Answer 67

A small computer terminal inside the ambulance that directly receives data from the dispatch center

Question 68

The transfer of pertinent patient information and the responsibility for the patient's care

Answer 68

Handover

Question 69

A trusting relationship that you build with your patient

Answer 69

rapport

Question 70

Federal communications commission (FCC)

Answer 70

The Federal agency that has jurisdiction over interstate and international telephone and telegraph services

Question 71

written documents signed by the EMS system's medical director, that outline specific directions, permissions, and sometimes prohibitions regarding patient care

Answer 71

standing orders

Question 72

ethnocentrism

Answer 72

when a person considers his/her own cultural values as more important when interacting with people of different culture