Chapter 4 Flashcards

Understanding Revenue Management Cycle

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1
Q

Electronic Data Interchange (EDI)

A

computer-to-computer exchange of data between provider and payer.

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2
Q

Covered entities

A

private-sector health plans, managed care organizations, ERISA-covered health benefit plans and government health plans; all health clearinghouses; and all health care providers that choose to submit or receive transactions electronically

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2
Q

ANSI ASC x12N

A

an electronic format standard that uses a variable-length file format to process transactions for institutional, professional, dental and drug claims

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2
Q

clean claim

A

a correctly completed standardized claim

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2
Q

claims attachment

A

medical report substantiating a medical condition

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3
Q

coordination of benefits (COB)

A

provision in group health insurance policies that prevents multiple insurers from paying benefits covered by other policies; also specifies that coverage will be provided in a specific sequence when more than one policy covers the claim

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3
Q

claims processing

A

sorting claims upon submission to collect and verify information about the patient and provider

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3
Q

claims adjudication

A

comparing a claim to payer edits and the patient’s health plan benefits to verify that required information is available to process the claim, the claim is not a duplicate, payer rules and procedures have been followed, and procedures performed and services provided are covered benefits

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3
Q

noncovered benefit

A

any procedure or service reported on a claim that is not included on the payer’s master benefit list, resulting in denial of the claim

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4
Q

unauthorized services

A

services that are provided to a patient without proper preauthorization or that are not covered by a current preauthorization

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4
Q

common data file

A

summary abstract report of all recent claims filed on each patient

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4
Q

allowed charges

A

the maximum amount the payer will reimburse for each procedure or service, according to the patient’s policy

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5
Q

beneficiary

A

the person eligible to receive health care benefits

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6
Q

downcoding

A

assigning lower-level codes than documented in the the record

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7
Q

upcoding

A

assignment of a ICD-10-CM diagnosis code that does not match patient record documentation for the purpose of illegally increasing reimbursement

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8
Q

unbundling (fragmentation)

A

submitting multiple CPT codes when one code should be submitted

9
Q

electronic remittance advice (ERA)

A

remittance advice that is submitted by the third-party payer to the provider electronically and contains the same info as a paper-based remittance advice; providers receive the ERA more quickly

10
Q

electronic funds transfer (EFT)

A

system by which payers electronically deposit funds to the providers (bank) account

11
Q

source document

A

the routing slip, charge slip. encounter form, or superbill from which the insurance claim was generated

12
Q

open claims

A

submitted to the payer, but processing is not complete

13
Q

closed claims

A

claims for which all processing, including appeals, has been completed

14
Q

unassigned claims

A

generated for providers who do not accept assignment; organized by year

15
Q

denied claims

A

claim returned to the provider by payers due to coding errors, missing information, and patient coverage issues

16
Q

remittance advice remark codes (RARC)

A

additional explanation of reasons for denied claims

17
Q

claims adjustment reason codes (CARC)

A

reason for denied claim as reported on the remittance advice or explanation of benefits

18
Q

appeal

A

documented as a letter and signed by the provider to explain why a claim should be reconsidered for payment

19
Q

pre-existing condition

A

any medical condition that was diagnosed and/or treated within a specified period of time immediately preceding the enrollee’s effective date of coverage

20
Q

peer review

A

appeal process that involves review of aby a medical reviewer or medical director, and if an appeal is escalated, an independent external reviewer may assess the appeal

21
Q

past-due account (delinquent account)

A

one that has not been paid within a certain time frame (e.g. 120 days)

22
Q

delinquent claim cycle

A

advances through various aging periods (30 days, 60 days, 90 days, and son on), with practices typically focusing internal recovery efforts on older delinquent accounts

22
Q

delinquent claims

A

claim usually more than 120 days past due; some practices establish time frames that are less than or more than 120 days past due

23
Q

accounts receivable aging report

A

shows the status (by date) of outstanding claims from each payer, as well as payments due from patients

24
Q

skip tracing (skip tracking)

A

practice of locating patients to obtain payment of a bad debt; uses credit reports, databases, criminal background checks and other methods

25
Q

litigation

A

legal action to recover a debt; usually a last resort for a medical practice