Chapter 4 Flashcards
- Process of working through staff members to provide comprehensive care to the client.
- Planning, Organizing, Directing, and Controlling (PODC)
Nursing managemet
Mental ability to view organization as a whole and understand how diff. parts are independent.
Conceptual skills
Interaction with the intention to understand the pt. concern, experiences, and opinion
Interpersonal skills
Proficiency in performing an act. In the correct manner with the correct technique
Technical skills
Levels of skills management in nursing
Conceptual, interpersonal, technical (CIT)
Levels of skill management in nursing acc. To SUMMER
Knowledge factors
Attitude factors
Ability factors
Refers to: ideas, concepts or principles
Knowledge factors
Refers to: beliefs, feelings, and values
Attitude factors
Refers to: skills, arts, judgement, and wisdom
Ability factors
Manager shows as a: symbol, facilitator, and liaison
Interpersonal role
Signing of papers/docs
Symbol
Hires, trains, encourages, fires, remunerates, and judges
Facilitator
Link to commu., suppliers, and other orgs.
Liaison
The manager directs, and involve and approved decision
Leadership role
-monitors info
-disseminate info
-spokesperson /representative of the org
Informational role
Decision roles
-entrep/innovator
-trouble shooter
-negotiator
Involvement with constant addition or deletion of new projects
Entrep/innovator
Attention to problems rising out
Trouble shooter
Ranges from negotiation of an argument to negotiation
Negotiator
The manager: allocates the budget, time, and info.
Resource allocator
Nursing service administrative positions
C- chief nurse/nurse director
A- assistant chief nurse
S- supervising nurse
H- head nurse/senior nurse
S- staff nurse
N- nursing assistant
Basic management roles
I- interpersonal roles (symbol, facilitator, liaison)
L- leadership roles (directs, involve and approved decisions)
I- informational role (disse. Info., monitor info., spokesperson/repre)
D- decision roles (entrep/innovator, trouble shooter, negotiator)
R- resource allocator (allocates the budget, time, and info.)
Managerial level
Top-level manager: nurse director/chief nurse/assistant chief nurse
Middle level manager: supervising nurse
First level manager: head nurse/senior nurse/charge nurse/team leaders
-looks at org. As a whole or overall operations
-coordinates internal and external operations
-makes decisions
-establish objectives
-represents org.
Top-level manager
- coordinates and consults bet. Top and first level
- coordinates act.
- directs and implement act.
Middle level manager
- concerned with specific unit’s work flow
- deals with immediate prob. In unit’s daily operations, w/ org. Needs, and w/ personal needs of employee
- direct care to client
- link with top and non-managers
First level manager
Why managers fail to plan effectively?
K- lack of knowledge regarding the philosophy, goals and obj. Of agency
U- lack of understanding regardinb the significance of the planning process
T- lack of time management
C- lack of confidence
F- fear
Steps in management
P- planning
O- organizing & staffing
L- leading (directing)
E- evaluating (controlling)
