Chapter 4 Flashcards
The process of exchanging information with others
Communication
What are the three steps in the communication process?
Sender , receiver , feedback
The variety of people with different backgrounds and experience living together in the world
Cultural diversity
A system of learned beliefs and behaviors that is practice by a group of people ?
Culture
What should a NA do when the resident does not hearing them clearly?
Face directly in front of the resident , speak slow and clear, and not whisper or mumble .
What should a NA avoid using while communicating with a resident ?
Cliches, cuss words, why ?, give advice
How to make communication accurate?
Listen , provide feedback , bring up topic of concerns , let some pause happen
Objective information is ?
Based on what a person sees, hears, touches, or smells
What is an example of objective information ?
A NA seeing boils on a residents skin.
What is subjective information ?
Something a person cannot see but a resident says it’s bothering them whether it is true or not.
What is an example of subjective information ?
A resident reporting to a NA that they have a headache.
Medical terms are often made up of what ?
Roots, prefixes, suffixes
What time is 2335?
11:35
What time is 0817
8:17 am
When helping a resident with a visual impairment to walk the nursing assistant should ?
Walk slightly in front of the resident .
