Chapter 3 - The Interview

Question 1

The ____ is the best chance to gain an understanding of the patient’s beliefs, concerns, and perception of their individual state

Answer 1

interview

Question 2

The interview allows for compilation of ____ and awareness of ____ (physical appearance, posture, ability to arry on a conversation, and demeanor)

Answer 2

subjecive data

objective dsta

Question 3

Interview Characteristics

Answer 3

1) Gather complete and accurate data about person’s health state including description and chronology of any symptoms
2) Establish trust to foster acceptance and allow for data sharing
3) Teach the person about their individual health state
4) Build rapport to continue therapeutic relationship
5) Discuss health promotion and disease prevention

Question 4

Interview Contract Terms

Location:

Answer 4

Time and place with follow-up for physical exam

Question 5

Interview Contract Terms

Explanation:

Answer 5

Introduction and delineation of role

Question 6

Interview Contract Terms

Purpose:

Answer 6

Mutual goal is optimal health

Question 7

Interview Contract Terms

Time frame:

Answer 7

Length of time for process

Question 8

Interview Contract Terms

Participation:

Answer 8

Expected participation and/or presence of others

Question 9

Interview Contract Terms

Confidentility:

Answer 9

Reasonable and/or limited as it applies to legal/ethical standards

Question 10

Interview Contract Terms

Cost:

Answer 10

Disclosure of any financial costs

Question 11

Verbal communication is…

Answer 11

Words you speak-vocalization

Tone used in conversation

Question 12

Nonverbal communication is…

Answer 12

Body language

Question 13

____ may help to provide cues which may be correlated with truer feelings

Answer 13

body language

Question 14

____ are specific to the health care team member which can help maximize communication skills

Answer 14

Internal factors

Question 15

Internal Factors include

Answer 15

Liking others - Using a genuine” approacj

Empathy - Develop an understanding and sensitivity for other’s feelings

Ability to listen - Using an “active” process

Self-awareness - Be aware of “implicit bias”

Question 16

External Factors are the ____

Answer 16

environment

Question 17

External factors (envrionemnt) include

Answer 17

Ensuring privacy - Aim for “geographic” privacy, but ensure “phychological” privacy

Avoid interrutions - Minimize and/or refuse

Physical envrionment - “equal status” seating

Dress - Appearance and comfort

Note-taking - Keep to a minimum, offer “focused” attention

Question 18

The ____ mandates the EHR (Electronic Health Record) to improve quality and safety

Answer 18

federal government

Question 19

During the working phase of the interview, you are ____

Answer 19

gathering data and using verbal skills to ask open-ended questions

Question 20

Verbal Responses

What does facilitation do

Answer 20

Encourages the patient to say more

Question 21

Verbal Responses

What does silence do

Answer 21

Directed attentiveness

Question 22

Verbal Responses

What does reflection do

Answer 22

Echoes to help expres meaning

Question 23

Verbal Responses

What does Empathy do

Answer 23

Names a feeling and allows its expression

Question 24

Verbal Responses

What does clarification do

Answer 24

Asking for confirmation

Question 25

**Verbal Responses** What does confrontation do

Answer 25

Clarifiying inconsistent information

Question 26

**Verbal Responses** What does interpretaion do

Answer 26

Makes association to identify cause or conclusion

Question 27

**Verbal Responses** What does Explanation do

Answer 27

Informing person by sharing factual and objective information

Question 28

**Verbal Responses** What does summary do

Answer 28

Provides conclsion based on verified information which in turn identifies that the interview process is closing

Question 29

What are the ten traps of interviewing

Answer 29

1) Providing false assurance or reassurance 2) Giving unwanted advice 3) Using authority 4) Using avoidance language 5) Engaging in distancing 6) Using professionl jargon 7) Using leading or biased questions 8) Talking too much 9) Interrupting 10) Using "why" questions

Question 30

When verbal and nonverbal messages are congruent, the verbal message is \_\_\_\_

Answer 30

reinforced

Question 31

When verbal and nonverbal message are incongruent, ____ messages are viewed as the truer one as it is under unconscious control

Answer 31

nonverbal

Question 32

When closing the interview, a ____ is provided as the final statement

Answer 32

summary

Question 33

According to the stages of cognitive development, when interviewing an infant (bith-12 months), you want to be \_\_\_\_

Answer 33

Gentle handing with quet, calm voice

Question 34

According to the stages of cognitive development, when interviewing a todler (12-36 months), you want to \_\_\_\_

Answer 34

Give one direction at a time and provide simple explanations

Question 35

According to the stages of cognitive development, when interviewing a preschooler (3-6 years old), you want to give \_\_\_\_

Answer 35

Short directions with concrete explanation

Question 36

According to the stages of cognitive development, when interviewing a school-age child (7-12 years old), you want to \_\_\_\_

Answer 36

Ask questions to gather data and be nonjudgmental

Question 37

According to the stages of cognitive development, when interviewing adolescents starts at puberty), you want to be \_\_\_\_

Answer 37

Respectful, honest attitude with focus on the individual

Question 38

When interviewing an \_\_\_\_, the process will take longer

Answer 38

older adult

Question 39

\_\_\_\_ is more than just the ability to read, but rather includes understanding and following directions that lead to effective communication between the patient and the health care provider

Answer 39

Health Literacy

Question 40

What are the techniques to improve health literacy

Answer 40

Oral teaching Written materials Teach back