Chapter 3: The Interview

Question 1

Verbal Communication

Answer 1

Words you speak; tone used in conversation

Question 2

Nonverbal Communication

Answer 2

Body language; recognizing importance of the unconscious messages people send

Question 3

Internal Factors

Answer 3

Factors that influence the nurse:

Liking others
Empathy
Ability to listen
Self-awareness

Question 4

External Factors

Answer 4

Ensuring privacy
Avoid interruptions
Physical environment (equal status seating)
Dress
Note-taking (not too much)

Question 5

Working Phase of the Interview

Answer 5

Post introduction of self; this is the portion of the interview where you collect data from the patient

Open-ended questions (gives control to the patient)
Closed questions (for more specific detail)

Question 6

Patient Leads and Reactions (Verbal Responses)

Answer 6

These responses are meant to facilitate the patients control of the interview:

Facilitation
Silence (be comfortable with)
Reflection (echoes)
Empathy
Clarification (confirmation)

Question 7

Interviewer Leads and Expressions/Thoughts on Obtained Information (Verbal Responses)

Answer 7

These are verbal responses that the interviewer makes after the patient is finished with their initial thoughts:

Confrontation (clarifying inconsistent info)
Interpretation (your thoughts and associations)
Explanation
Summary

Question 8

Developmental Task of the Older Adult

Answer 8

Finding purpose and evaluating existence

Question 9

Interpreters

Answer 9

Bilingual team member or trained medical interpreter

Consider the pros/cons of a family member interpreting (more cons)

Question 10

SBAR

Answer 10

Situation
Background
Assessment
Recommendation/Request