Chapter 3, supervision Flashcards
Functions of Management was created by?
Henri Fayol. Planning Organizing Controlling Researching Analyzing Directing Evaluating
Definition of Supervising
Anyone is who is responsible for the activities of one or more subordinate employees. NFPA 1021. Includes the process of direct over seeing and controlling the activities of other individuals and is basic to success in completing duties
Management
Refers to the administrating and control of projects, programs, situations or organizations.
Leading
Act of controlling, directing, conducting, guiding and administering through use of personality characteristics that motivate employees to successful completion of department goals.
Following
Act of being a team player while working toward a common goal.
Efficient assignment of subordinates
Span of ctrl 3-7
Challenges to first level sup.
priorities, anticipating problems, establishing and communicating goals, involving employees in all aspects, creating a positive environment and a team, motivating employees to be dedicated.
Establishing priorities
Based primarily on the mission statement of the organization. Helps create focus, time mng, positive attitude, less stress.
3 levels of activities in fire service
Emergency response(mental and emotionally prepared) Prep for Emergency response(training and drilling) Organizational duties(application of efficient organization skills)
When a problem arrises it must be felt with…
corrective
progressive
lawful
Complete record of the incident and counseling session must be done.
A CO must be able to establish short range objectives they must be…
attainable
clearly stated
within capability of the unit
Communicating these goals is important. Use group meetings, task sheets, graphs, time lines. Give periodic feedback.
Supervisors can involve employees in the process of establishing goals in one of three methods
- Require them to perform task.(emergency situation)
- Delegate tasks
- Democratic leadership principles. Gets everyone involved in the decision making process.
Basic unit of organization in fire service
Company (work groups, teams)
Workgroups-groupings of people with purpose of completing specific objectives
Team building-Process of building a team and overcoming inherent individual differences. Must think in terms of the group as a whole.
4 stage developmental model. Who and what
B. W. Tuchman(formation, control, work, ending, adjourning)
FORMING- uncertainty, lack of trust. Critical phase in team building. Leadership style is directive, training and information on diversity must be given.
STORMING-conflict as members jockey for position. The most critical aspect of successful team building development is to reduce the amount of time spent in this phase.
NORMING-establishes its own set of norms. closer and cohesive. norms must be appropriate.
PERFORMING-True team. CO must monitor to make sure everyone is playing nicely, no bad behaviors start and everyone is treated as equals.
ADJOURNING-Acknowledgement of achievements, debrief and decided if changes in process needed.
Basic principles of team building
- where each person fits, expectations of them and leader
- Frequent planned meetings. Updates, problems, progress
- Work with individual members. goals and obj.
- Encourage members to make suggestions, brain storm.
- Openness, honesty, trust respect
- Establish measurements of success.
- Team diversity combats group think. Take advantage of the individual talents of each member.
- Sensitivity towards each members background, outside influences. Help them to over come this.
Ways to create job interest
Empowering
Rewards and incentives
Coaching
Mentoring and Counseling
Coaching
Informal process to give motivational direction, positive reinforcement, and constructive feedback to maintain and improve performance.
Counseling
Formal process to correct personal, behavioral and career problems that are adversity affecting performance.
Mentoring
Process use to prepare individuals for advancement
Empowering
Giving the power to the employees, decision making power. Increases self image and productivity.
Start with small projects with attainable solutions. Have backup plans and advise some things outside of their control. Use employees special talents.
Rewarding
Incentives
Public Acknowledgement
positive job performance evals
Positive feedback to admin
Coaching
INFORMAL motivational direction, positive feedback. Feedback needs to be immediate, positive, directive and often. Do not tell them what and how to do it.
Counseling
FORMAL process to address deficiencies that are having a negative impact on performance. Done in private, records kept.
- Describe current performance
- Describe desired performance
- Gain a commitment for change
- Follow up the commitment
Mentoring
Prepare for advancement being a positive roll model. Enhance mag skills, improve productivity and encourage diversity. Roll models for future leaders Guidance in career choices Assist in getting specialized training Provide outside resources Make challenging work assignments Monitor achievements off subordinates. Both parties should be volunteers. Can be a direct supervisor but some suggest not.
