Chapter 3 Questions Flashcards
T or F: The idea behind poka-yoke is to avoid repetitive tasks or actions that depend on vigilance or memory in order to free workers’ time and minds.
True
Computer prompts and color-coded cash register keys are some examples of poka-yoke devices.
True
_____ is an approach for mistake-proofing processes using automatic devices or methods to avoid simple human error.
a. Poka-yoke
b. QFD
c. Quality circles
d. Fail secure
A
T or F: A major disadvantage of QFD is the lack of communications and teamwork between all constituencies in the production process.
False
T or F: In applying QFD, it is important to convert the customer’s words into technical terminology to understood better by designers and engineers.
False
T or F: Competitive evaluation links QFD to a company’s strategic vision and allows priorities to be set in the design process.
True
T or F: Most of the QFD activities represented by the first two houses of quality are performed by people in the product development and engineering functions.
True
The design of a process begins with the:
a. operations manager.
b. QFD department.
c. customer.
d. process owner.
D
T or F: The House of Quality relates customer attributes to technical features to ensure that any engineering decision has a basis in meeting a customer need.
True
T or F: The roof of the House of Quality shows the interrelationships between any the voice of the customer and the technical features.
False
T or F: The final step in building the House of Quality is the evaluation of the technical features of competitive products and the development of targets.
False
T or F: In the House of Quality, the symbol “○” denotes a weak relationship.
False
_____ is a set of matrices used to relate the voice of the customer to technical features and production planning and control requirements.
a. BCG matrix
b. House of Quality
c. Production matrix
d. Customer Quality Index
B
Which of the following is not a type of house of quality?
a. Technical features deployment matrix
b. Process plan and quality control charts
c. BCG matrix
d. Operating instructions
C
