Chapter 3 (Project Manager Role)

Question 1

Active listening

Answer 1

The message receiver restates what’s been said to fully understand and confirm the message.
This provides an opportunity for the sender to clarify the message if needed.

Question 2

Active problem solving

Answer 2

Start with problem definition.
Problem definition is the ability to discern between the cause and effect of the problem.
Root-cause analysis looks beyond the immediate symptoms to the cause of the symptoms which then affords opportunities for solutions.

Question 3

Avoiding power

Answer 3

The project manager refuses to act, get involved, or make decisions.

Question 4

Expert power

Answer 4

The PM has deep skills and experience in the discipline.

Question 5

Ingratiating power

Answer 5

The PM tries to gain favor with the project team and stakeholders through flattery.

Question 6

Informational power

Answer 6

The PM has power and control of data gathering and distribution of information.

Question 7

Guilt-based power

Answer 7

The PM can make the team and stakeholders feel guilty to gain compliance in the project.

Question 8

Personal or charismatic power

Answer 8

The PM is liked by others.

Question 9

Pressure-based power

Answer 9

The PM restricts choices to get the team to perform and do work.

Question 10

Positional power

Answer 10

The PM has power because of the position they are in.

Also called formal, authoritative, and legitimate power.

Question 11

Punitive or coercive power

Answer 11

The PM can punish the team.

Question 12

Referent power

Answer 12

The PM is respected due to past work with the team.

Question 13

Reward power

Answer 13

The PM can reward the project team.

Question 14

Situational power

Answer 14

The PM has power due to changes in the org.

Question 15

Charismatic leadership

Answer 15

Leader is motivating, high energy, inspires the team. Positive with can-do mentality.

Question 16

Interactional leadership

Answer 16

Hybrid of transnational, transformation, and charismatic.

Is excited about the project but will still hold the team accountable.

Question 17

Leadership

Answer 17

Leadership is about aligning, motivating, and inspiring.

Do the right thing, build trust, be creative.

Question 18

Laissez faire leadership

Answer 18

Hands off approach. Project team makes the decisions and goals. Provides autonomy but makes the leader absent.

Question 19

Management

Answer 19

Uses positional power to maintain, administrate, control, and focus on getting things done. Does not challenge the status quo.

Question 20

Project Manager

Answer 20

Leads project team and manages the project resources to achieve the project objectives.

Question 21

Servant leadership

Answer 21

Supports the project team with whatever they need. Provides opportunity for growth, education, and autonomy.

Question 22

Transactional leadership

Answer 22

Reward the top, punish the bottom, and ignore the middle.

Question 23

Transformational leadership

Answer 23

Inspires and motivates the project team to achieve project goals.

Question 24

Media selection

Answer 24

Media is selected based on the audience and message being send.

Question 25

Meeting management

Answer 25

How the meeting is led, managed, and controlled all influence the message being delivered.
Structure is important (agendas, minutes, and order)

Question 26

Presentation

Answer 26

The presenters body language, visual aids, and handouts influence the message being delivered.

Question 27

PMI talent triangle

Answer 27

Three areas of PDUs: technical project management, leadership, and strategic and business management.

Question 28

PDUs

Answer 28

Professional Development Units. Earned to maintain PMP certification. more than half must come from education

Question 29

Sender-receiver models

Answer 29

Requires a sender and receiver. Multiple avenues to complete the flow of communication but barriers to effective communication may exist.

Question 30

Style

Answer 30

Tone, structure, and formality of the message. These should be aligned with the audience and the content of the message.