Chapter 3: Professionalism & Success Flashcards
what are hard skills
specific technical and operation proficiencies
what are some of a CMAs hard skills
scheduling, ekg, sample collecting, taking vitals, coding and record keeping
what are soft skills
personal qualifications
“people skills”, attitude, work ethic, etc
most people are hired for their ____ skills, then fired for their weak/lacking ____ skills
hired for hard, fired for soft
comprehension
the ability to learn, retain, and process information
persistence
continuing despite difficulty, ensuring the task is completed
what does self-confidence do for people
puts them at ease, helps them trust your competency
“know what you don’t know” is part of
self-confidence
evaluating a situation and acting accordingly shows good ____
judgment
an understanding gained through experience
knowledge
prioritizing your work is part of being ___
organized
feeling understanding of someones experiences even if you haven’t gone through it is ___
empathy
“analyzing the situation, picking out whats important, and reaching conclusions past the obvious” are all part of _____
critical thinking
What are the correct steps of problem solving:
a. identify the effects of the problem
b. identify possible solutions
c. analyze potential solutions
d. identify the problem
e. identify the objective/outcome
f. evaluate the results
g. implement the best solution
d, a, e, b, c, g, f
- the problem
- the effects of the
- the objective/outcome
- possible solutions
- analyze possible solutions
- implement the best one
- evaluate the results
what are the 5 stages of burnout
honeymoon, awakening, brownout, full-scale burnout, phoenix
