Chapter 3: Process and Work Design Flashcards
What is the definition of Job Design
It is the assignement of goals and tasks to be accomplished by employees
What are the Classic Work Design
Formal and Written rules (behavior)
Workers strictly controlled
Strict chain of command
Work processes planned, separated into smaller entities
What are the Critics of the NeoClassical approach
The processes are too static, no innovation and learning
Work is monotonous and has no meaning
Changes: challenge workers, increase motivation
Explain the Hackmann and Oldman Model
1) Core job dimensions: skill variety, task identity, task significance, autonomy, feedback
2) Critical Psychological States: Experienced meaningfulness at work,experience responsibility, knowledge of actual results
3) Personal and work outcomes: high motivation, high quality experience, high satisfaction
What are the 4 different Range, Depth and Relationships of Jobs
1) Job Depth: influence and freedom of decision-making
2) Job Range: number of tasks
3) Job Enrichment: increase in number of tasks and variety
4) Job Enlargement: increase in control of work and responsibility
What are the guidelines for Job Enrichment
Combine Tasks
Direct relationship between workers and customers
Increase in responsibility and control
Feedback on performance
What are the Characteristics of Job Enrichment
Allows personal growth
Learning opportunities
Self-Management
Task Variety
Task significance and identity
What is Job Rotation
It is the periodic shift employees with similar skill requirement/same level
It is to broaden experience, horizon, increase task diversity and motivation
What are the Advantages of Job rotation
Increase flexibility, motivation
Reduces boredom
What are the Disadvantages of job rotation
Creates disruptions
Reduces productivity
Increases training costs
What is the Social-Technical Systems Approach and the goal
Find Sustainable balance between human capacities and technical requirements
The goal is joint optimisation
What are the 2 different Systems of the Social-Technical Systems Approach
Social Systems: individual and team behaviors, individual needs and desires, leadership style
Technical Systems: Interdependence, Complex, Time pressures
What is the difference between Work Group and Team
Work Group: Random, varied, share information, neutral, individual
Team: Collective performance, positive, mutual, complementary
What are the different types of Team and Characteristics
Problem-solving
Self-Managed
Cross-function
Virtual
What are the Critical Factors that can influence effectiveness
Context
Composition
Process
What are the Key Roles in Efective Teams
Ensure diversity and variety of roles all filled
Homogeneous teams for simple tasks
Heterogeneous teams for complex tasks
What is Belbin’s Model
The Completer
The Coordinator
The Implementer
The Monitor
The Plant
The Shaper
The Specialist
The Team Worker
The Resource Investigator
