Chapter 3: Operations Influences Flashcards
What is globalisation?
The removal of trade barriers between nations.
How has Qantas used globalisation to its advantage?
Qantas invests 70% of assets in the global market, focusing on Asia to capitalise on growth.
How does technology influence operations management?
Improves efficiency, reduces, costs, enhances customer experience.
What are examples of technological advancements used by Qantas?
Airbus A380 & A320: Fuel efficient planes with better passenger experience.
Online booking & check-in: Reduces queues and operational costs.
How has Qantas met or failed to meet quality expectations.
Qantas faced criticism post-COVID due to baggage issues, delays and poor service.
What is cost-based competition?
Businesses reduce production costs to stay competitive and maximise profits.
What are the two types of costs in operations management?
Fixed costs: Do not change (e.g. rent)
Variable costs: Change with production (e.g. fuel)
How has Qantas reduced costs?
Online booking systems help eliminate labour costs.
How do government policies affect business operations?
Interest rates, tax policies, and financial grants influence business costs and customer demand.
How can economic policies affect Qantas?
Changes in monetary policies impact how many people can afford to travel.
Why are legal regulations important in operations management?
They ensure fair business practices and protect employees, customers, and the environment.
What legal regulations affect Qantas?
Fair Work Act 2009: Employee rights
Work Health and Safety Act 2011: Workplace safety.
Protection of the Environment Operation Act 1997: Pollution control.
What legal issue did Qantas face in 2022?
Qantas were fined $100 million for selling tickets for over 8000 flights that weren’t running.
What is environmental sustainability in operations management?
Using resources without harming future generation and reducing environmental impact
What are Qantas’ sustainability goals?
25% reduction in net carbon emissions by 2023.
Net zero emissions by 2050 (using biofuels).
Zero single-use plastics by 2027.
What is Corporate Social Responsibility (CSR)?
Businesses taking ethical and accountable actions towards society and the environment.
What are the three main areas of CSR?
Ethical Responsibility
Legal Compliance
Environmental Sustainability
How has Qantas faced scrutiny regarding CSR?
Outsourcing baggage handling during COVID
High ticket prices and flight delays.
