Chapter 3 Managerial Decision Making "Constructive Conflict" Flashcards
Constructive(良い結果をもたらしそうな）Conflict
congnitive conflict
affective conflict
devil’s advocate
dialectic
How is Constructive Conflict beneficial to organizations and what structured processes can be used to encourage it?
Total and consistent agreement among group members can be destructive. It can lead to groupthink, uncreative solutions, and a waste of the knowledge and diverse viewpoints that individuals bring to the group. Therefore, a certain amount of constructive conflict should exist.
cognitive conflict Issue-based differences in perspectives or judgments.
affective conflict Emotional disagreement directed toward other people.
Cognitive conflictは良くてaffective conflictは良くない。Affectiveは感情が関与するから。
devil’s advocate A person who has the job of criticizing ideas to ensure that their downsides are fully explored.
The group leader can formally assign people to play this role. Requiring people to point out problems can lessen inhibitions about disagreeing and make the conflict less personal and emotional.
An alternative to devil’s advocacy is the dialectic.
dialectic A structured debate comparing two conflicting courses of action.
Constructive conflict does not need to be generated on such a formal basis and is not solely the leader’s responsibility. Any team member can introduce cognitive conflict by being honest with opinions, by being unafraid to disagree with others, by pushing the group to action if it is taking too long or making the group slow down if necessary, and by advocating long-term considerations if the group is too focused on short-term results. Introducing constructive conflict is a legitimate and necessary responsibility of all group members interested in improving the group’s decision-making effectiveness.
