Chapter 3: Corporate Pressures and Stakeholder Expectations

Question 1

Types of stakeholders

Answer 1

Internal stakeholders - owners, employees
External stakeholders - customers, suppliers, investors, creditors, media, communities, trade unions, government agencies

Question 2

Investor expectations

Answer 2

ESG criteria guides investors’ decision making, especially when there is climate-related risk.

Question 3

Customers & supply chain partners’ expectations

Answer 3

Supply chain partner ESG maturity is key to customer acquisition and corporate risk management.
Company transparency, labour relations, product safety and impacts of corporate behaviour are becoming important to customers.

Question 4

Employees’ expectations

Answer 4

High employee engagement leads to an increase in ESG maturity as well.

Question 5

Communities & civil society expectations

Answer 5

Local leaders expect direct engagement over corporate philanthropy because it is hinged on throwing money at problems while continuing to create them.