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ISDS 556 > Chapter 3-Collecting Required Docs > Flashcards

Chapter 3-Collecting Required Docs Flashcards

1
Q

What to talk to business users about?

A

-Their Job
-Their Objectives
-Their Challenges

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2
Q

Interviews are

A

-Conducted with either individuals or very small groups

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3
Q

Advantages of Interviews

A

-You take a limited amount of time
-Easier to coordinate since one or few people are involved
-Encourage high degree of participations from the interviewees which generated detailed data

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4
Q

Facilitated Sessions

A

-Used to encourage creative brain storming
-Can reduce the elapsed time to gather information
-Require greater time commitment from each participant

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5
Q

What technique should be used?

A

The one that is more effective given your organization expertise, challenges and what you have already subjected your users to

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6
Q

How to prepare for Interview?

A
  1. Identify the Interview team:
    -Lead Interviewer
    - Scribe
    -Observer
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7
Q

Identifying Interview Team

A

Determine the roles and responsibilities within the interview team

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8
Q

Lead Interviewer

A

-Directs the questioning
-takes notes
-usually a business analyst is key candidate
-

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9
Q

characteristics of Lead Interviewer?

A

has basic business knowledge and good verbal communication skills

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10
Q

Scribe

A

-Takes copious notes during the interview
-captures as much details as possible regarding the interview content
-develops the initial draft of deliverables from the requirements definition activities

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11
Q

Observer

A

-Optional part of the interview team
-DW team members might what to sit in
-no more than 2 observers
-Only spectators

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12
Q

Conduct the pre-interview Research

A

-Read company’s annual report
-be familiar with the strategic corporate initiatives, external marketing, website, reports

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13
Q

Selecting Interviewees

A

-Work with IS management to decide
-have a documented org chart to review with sponsor
-Figure out political ramifications
-work to prioritize potential interviewees

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14
Q

Select IS Data Audit Interviewees

A

-Speak with people responsible for core operational system
-Conduct preliminary interviews with programmers, DB administrators and data modelers
-Meet with IS laisons to the user community

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15
Q

Develop the interview questionnaires

A

-Lead interviewer develops multiple questions
-questions from teh data audit sessions are different from business requirement questions
-should all fit in one page and have a flow
- Lead interviewer should be able to create question on the fly

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16
Q

Scheduling Interviews

A

-Get administrator to help you
-Plan lead time that might be required by the interviewees

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17
Q

Sequencing Interviews

A
  • Interview the business driver and follow it by a meeting with the business sponsor
    -Initially interview in the middle of the hierarchy
    -scramble interviews if interviewing several teams
18
Q

Establish Interview time and place

A
  • Execs private interviews in their office or adjacent office
    -All other on users turf
    -Schedule an hour meeting with 30 in between
    -no more than 3 to 4 meetings a day
    -Small groups schedule 1.5 to 2 hours
19
Q

General Interviewing rules

A

-Remember Roles
-Verify Communications
-Define Terminology
-Establish Peer Basis
-Maintain Schedule Flexible
-Avoid Interview Burnout
-manage Expectation Continuously

20
Q

Very Commu;nications

A

-Make sure you comprehend what interviewee is saying
-Address any confusion during interview

21
Q

Define Terminology

A

-Do not take the vocabulary for granted
-Beware that the same work might have multiple meanings and that different words are frequently used to mean the same thing

22
Q

Establishing peer Basis

A

Ignore differences in hierarchy
-establish peer relationship with interviewee

23
Q

Maintain Interview Schedule Flexibility

A

-Anticipate additional interviews or other interviews suggest for you to meet with someone else.
-Interviews grow from 10 to 25 people

24
Q

Avoiding Interviewing Burnout

A

Rotate lead interviewer and scribe responsibilities

25
Q

Wrapping up the Interview

A

-Allocate 5 minutes to conclude
Determine the Success Criteria

26
Q

Determining Success Criteria

A

-Ask what needs to be accomplish to deem project successful
- If users criteria is unrealistic then it’s better to reset expectations now

27
Q

What are acceptable success metrics

A

-activity and usage metrics
-Service Level Metrics
-Business impact metrics
-Performance against “pre-data warehouse” Baseline

28
Q

Activity and Usage Metrics

A

-Number of gigs of data available to users, number of users trained or number of users with installed end user software

29
Q

Activity and usage metrics

A

Number of queries, Logons and logons minutes

30
Q

Service level metrics

A

-Availability
-Data Quality
-Data timeliness
-Data warehouse responsiveness
-Support responsiveness

31
Q

Business Impact Metrics

A

-Financial impact associated with cost savings or incremental revenue generation

32
Q

Requirements Interview Obstacles

A

-Abused User
-Overbooked User
-Comatose User
-Overzealous User

33
Q

Abused User

A

Someone who has been interviewed in past and hasn’t seen results from efforts

34
Q

How to handle abused user?

A

-Review previous docs related to user/business requirements
-Acknowledge participation from previous efforts and a review was don
- new session should be “validation” rather than another interview

35
Q

Overbooked User

A

Uncooperative business user who simply is too busy to meet anytime soon

36
Q

How to handle overbooked user?

A

Find someone else

37
Q

Comatose user

A

User who respond with one word answers

38
Q

How to handle comatose user?

A

Ask people more questions from a more negative perspective

39
Q

Overzealous User

A

when you think you are interviewing 2 users and 7 show up

40
Q

How should Overzealous User

A

Break them into smaller groups and give them slots on the interview schedule

41
Q

Review The Interview Results

A

-Informally debrief with each other right after the interview

ISDS 556 (8 decks)

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