Chapter 3; Basic Marketing Concepts Flashcards

1
Q

Corporation

A

A business that is legally separate and distinct from its owner or owner. Under the law, corporations possess many of the same rights and responsibilities as individuals.

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2
Q

A type of business-specific to the U.S. that protects its owners from personal responsibility for its debts or liabilities

A

LLC

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3
Q

Businesses owned by “member-owners” democratically controlled by their member-owners

A

Co-Op

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4
Q

Corporate lvl, Business Unit lvl, Functional lvl

A

3 Organizational Levels of Strategy

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5
Q

Top management directing overall strategy for the entire organization
The level creates value for the shareholders of the firm (stock performance, profitability)

A

Corporate lvl

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6
Q

The level which business unit managers set the direction for their products
Develop value-creating opportunities

A

Business Unit lvl

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7
Q

Where groups of specialists actually create value for the organization
Usually called departments

A

Function lvl

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8
Q

The people who are affected by what the business does and how well it performs
Owners, employees
Customers, suppliers, government agencies, unions, investors, communities

A

Stakeholders

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9
Q

Planning, Implementing, Controlling

A

3 Phases of a Strategic Plan

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10
Q

An action-based statement that declares the purpose of an organization and how they serve their customers

A

Mission Statement

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11
Q

An aspirational statement made by an organization that articulates what they would like to achieve

A

Vision Statement

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12
Q

Profit, Customer Satisfaction, Market share, Environmental Responsibility, Sales, Employee Welfare, Social Responsibilities, Quality

A

Goals

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13
Q

Forms the foundation of the company’s marketing program

A

SWOT

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14
Q

Strengths
Weaknesses
Opportunities
Threats

A

SWOT

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15
Q

Putting the Planning Stage into action
Unless you do, all your planning has been a waste of time
Nothing will happen without deadlines

A

Implementing

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16
Q

Must identify __________ which are an organization’s special capabilities, including skills, technologies, and resources that distinguish it from other organizations

A

Competencies