Chapter 3: Approaching Sensitive Topics Flashcards
The first approach when sensitive topics need to be addressed is “Be aware of any biases” meaning?
Any biases the MA have don’t get in the way of the patient’s care.
The first approach when sensitive topics need to be addressed is “Assure confidentiality” meaning?
Make sure the patient knows that all answers will remain confidential.
The first approach when sensitive topics need to be addressed is “Watch your timing” meaning?
Ask questions later in the interview after establishing trust.
The first approach when sensitive topics need to be addressed is “Choose the proper environment” meaning?
Make sure the environment is private and free from distractions.
The first approach when sensitive topics need to be addressed is “Show empathy” meaning?
Show your empathy by saying “I realize that some of this questions are very personal”.
The first approach when sensitive topics need to be addressed is “Hold off on documentation” meaning?
Buffer the patient’s sense of vulnerability by not immediately documenting what they divulge.