Chapter 3: Approaching Sensitive Topics Flashcards

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1
Q

The first approach when sensitive topics need to be addressed is “Be aware of any biases” meaning?

A

Any biases the MA have don’t get in the way of the patient’s care.

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2
Q

The first approach when sensitive topics need to be addressed is “Assure confidentiality” meaning?

A

Make sure the patient knows that all answers will remain confidential.

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3
Q

The first approach when sensitive topics need to be addressed is “Watch your timing” meaning?

A

Ask questions later in the interview after establishing trust.

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4
Q

The first approach when sensitive topics need to be addressed is “Choose the proper environment” meaning?

A

Make sure the environment is private and free from distractions.

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5
Q

The first approach when sensitive topics need to be addressed is “Show empathy” meaning?

A

Show your empathy by saying “I realize that some of this questions are very personal”.

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6
Q

The first approach when sensitive topics need to be addressed is “Hold off on documentation” meaning?

A

Buffer the patient’s sense of vulnerability by not immediately documenting what they divulge.

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