Chapter 3

Question 1

Individual goals

Answer 1

Individual goals will vary depending on what each person is hopping to gain

• Ensuring that my communication to co-workers and participants is clear and is easy to understand and ensuring that all participants are safe during the activities.
• To work my hardest and enjoy the experience

Question 2

Group Goals

Answer 2

Group goals are for everyone

• Competition or performance targets such as winning games and all members working hard/feeling involved and engaged. They gain on new skill or refine existing ones they had
• Ensuring all group members have a great mental and emotional experience from the session

Question 3

Forming

Answer 3

Is the initial/beginning stage of group formation. It is when the group begins to form a relationship and build trust

Question 4

Storming

Answer 4

This is when conflict occurs when people in the group have forwards opinions about each other. If a group ceases to exist, this is the stage where it often occurs

Question 5

Norming

Answer 5

All members are aware of the expectations, know their role and understand how the workers operate

Question 6

Peforming

Answer 6

Is when the group is focused on work tasks and no longer on the organisation of the group and how it will operate

Question 7

Adjourning

Answer 7

Final stage of group formation. It is the group has completed task and is in the process of disbanding members. It is important to celebrate to have a sense of closure

Question 8

Task allocation

Answer 8

Choose task, assign them, divide them and coordinate them. The best person for the job should be assigned it to allow fast working

Question 9

Mentoring

Answer 9

Is about transferring knowledge from one individual to another, through explanation and demonstration in the workplace
Benefits are learning new skills
Enhancing skills
Develop confidence

Question 10

Smoothing

Answer 10

In this approach the areas of agreement between the conflicting parties/ people is emphasized and areas of disagreements are downplayed.

Question 11

Compromise

Answer 11

In this approach each party needs to give and take, finding solutions that bring some degree of satisfaction to both parties a middle way between 2 extremes.

Question 12

Forcing

Answer 12

In this approach one party goes all out to win its position/ argument while ignoring the needs and concerns of others

Question 13

Confrontation

Answer 13

In this approach the conflicting parties should meet face to face and work together to reach an agreement that satisfies the concerns of both parties

Question 14

Problem solving

Answer 14

The act of defining a problem, determining the cause of the problem, identifying prioritizing and selecting alternatives for a solution and implementing a solution

Question 15

Leadership styles

Answer 15

Friendly and approachable-
Clear and precise-
Disciplinarian/authoritarian-
Motivational and encouraging-
Open/laissez-flaire

Question 16

Develop group commitment and cooperation through active participation:

Answer 16

Encouraging all groups members to contribute
Building relationships
Making it enjoyable
Creating variety
Role-modelling
Being organised and considering logistics

Question 17

Group dynamics

Answer 17

Communication
Trust 
Respect
Safety
Decision making
Conflict resolution

Question 18

Conflict of interest

Answer 18

Discuss the conflict openly with all people involved

Question 19

Personality clashes

Answer 19

Separate the individuals where possible

Question 20

Lack of group cohesion and commitment to group goals-

Answer 20

Remind staff during staff meeting about group goals

Question 21

Conflict between individual and group goals-

Answer 21

All staff members should be involved in setting group goals. Enabling ownership over the goals allowing them to be more motivated to achieve these goals

Question 22

Poorly defined responsibilities and roles-

Answer 22

Information about roles and responsibilities should be displayed in a location that staff frequently see and should be emailed

Question 23

Poor communication skills-

Answer 23

Be clear when regarding communication with clients, participants and customers

Question 24

Ownership

Answer 24

Is very important to the ability of a group to work cohesively and achieve their goals. Ownership is about group members caring about achieving the activity goals

Question 25

Collaborative approaches

Answer 25

Group management skills
Group decision making
Listening skills
Negotiation techniques
Defining roles and responsibilities