Chapter 3

Question 1

Skycap

Answer 1

a luggage handler at curbside

Question 2

Immigration

Answer 2

deals with people-related factors such as citizenship, purpose of the trip, and so on

Question 3

Customs

Answer 3

deals with things such as items purchased abroad

Question 4

Airport Management

Answer 4

concerns itself with making the operations of an airport efficient, safe, and profitable

Question 5

Fixed-based Operations

Answer 5

companies that provide ground services and support to the aviation industry

Question 6

Unrestricted Fares

Answer 6

can make changes to your itinerary without incurring a penalty

Question 7

Change Fee

Answer 7

a fee to change the reservation

Question 8

Consolidators

Answer 8

companies that specialize in unsold air inventory

Question 9

Rate Desks

Answer 9

staffed by people who specialize in international fares, to help calculate the cost of the ticket

Question 10

Revenue Ticket

Answer 10

a ticket that’s paid for

Question 11

Computer Reservation System

Answer 11

system allows you to book not only airline tickets but also hotels, tours, cruises, car rentals, and many other travel products

Question 12

Passenger Name Record

Answer 12

the reservation system’s record of a booking

Question 13

Record Locator Number

Answer 13

six numbers and/or letter that identify the reservation

Question 14

Electronic Tickets

Answer 14

exist only as a computer record

Question 15

Confirmed Reservation

Answer 15

once a reservation is entered into the airline’s computer system

Question 16

Waitlist

Answer 16

where the traveler is placed if they cannot be entered because the desired flight is fully booked in case a seat becomes available

Question 17

Standby Passenger

Answer 17

someone on the waitlist who is chosen to go to the airport

Question 18

Unaccompanied Minors

Answer 18

children flying alone

Question 19

Service Animals

Answer 19

animals that provide a service to as person

Question 20

Gate Check

Answer 20

check in the second piece at the gate

Question 21

Global Distribution System

Answer 21

system allows you to book not only airline tickets but also hotels, tours, cruises, car rentals, and many other travel products

Question 22

Promotional Fares

Answer 22

fares that have been discounted

Question 23

Jetway

Answer 23

a moveable device that connects the aircraft to the terminal