Chapter 3 Flashcards
1
Q
You must have _____ for communication to occur
A
FEEDBACK
2
Q
The communication process is a ___ that begins with a message and ends with feedback from the receiver.
A
loop
3
Q
If there was no feedback, the sender doesn’t know if the message was understood or _______.
A
even received
4
Q
The most neglected yet most vital for communication is _____.
A
listening
5
Q
Allows healthcare workers to know when verbal doesn’t match non verbal
A
observing body language
6
Q
Communication mistakes can lead to ________ in patient care.
A
serious errors
7
Q
A
