Chapter 3 Flashcards
The first step in maintaining good hygiene is ___________________.
a) using mouthwash
b) brushing teeth
c) hand washing
d) not smoking during work hours
C) hand washing
On average, how many hours of sleep are recommended by medical professionals?
a) 3 or 4
b) 7 or 8
c) 5 or 6
d) 8 or 9
B) 7 or 8
A balanced diet includes getting plenty of _______________.
a) processed food
b) water
c) salt
d) sugar
B) water
Your professional _________________ is projected through both your outward appearance and your conduct in the workplace.
a) success
b) image
c) attitude
d) health
B) image
Which of the following is of utmost importance for male barbers?
a) a barbers jacket
b) manicures
c) protective skin products
d) facial grooming
D) facial grooming
Because a significant number of people are sensitive or allergic to a variety of chemicals, barbershops often have what type of policy for staff members?
a) stain free
b) spill free
c) no-fragrance
d) standard uniform
C) no fragrance
A good professional choice of clothing for working in a barbershop would be clothes that are___________________.
a) pressed and clean
b) baggy
c) tight
d) dirty
A) pressed and clean
Wristwatches can help you stay on schedule, but it’s important for them to be_______________.
a) stylish
b) trendy
c) waterproof
d) flattering
C) waterproof
Which of the following can prevent fatigue and many other physical problems?
a) good posture
b) movement therapies
c) repetitive motions
d) physical therapies
A) good posture
When in a stress-free standing posture behind the chair, your head should be up and your chin ___________ to the floor.
a) horizontal
b) vertical
c) parallel
d) upright
C) parallel
When standing, your spine should be in what position?
a) slightly curved
b) elongated
c) relaxed
d) straight
D) straight
What type of motion can have a cumulative effect on the muscles and joints?
a) upward
b) repetitive
c) steady
d) downward
B) repetitive
At what angle should your arms be positioned when holding them away from your body while working?
a) 90 degrees
b) 45 degrees
c) 30 degrees
d) 60 degrees
D) 60 degrees
To avoid ergonomic-related injuries, in what position should your wrists be held?
a) straight or neutral
b) parallel to the floor
c) erect
d) elongated and balanced
A) straight or neutral
To sit correctly in a balanced position, the seat of the chair should be even with your ____________.
a) hops
b) knees
c) spine
d) lower parts of your arms
B) knees
What type of shoe is not safe to wear around electrical tools and sharp implements?
a) sneakers
b) closed-toed
c) open-toed
d) boots
C) open toed
When standing behind the chair, your shoulders should be held in a(n) _______________ position.
a) level and relaxed
b) straight
c) elongated and balanced
d) tilted forward or backward
A) level and relaxed
When sitting, the soles of your feet should be on the floor, directly under your _____________.
a) hips
b) knees
c) chair
d) spine
B) knees
What is the key to avoiding musculoskeletal disorders in the Barbering profession?
a) physical therapies
b) movement therapies
c) a stress-free environment
d) prevention
D) prevention
When standing to cut hair, your legs should be ________________.
a) in a stiff position
b) bent backward
c) hip-width apart
d) at a 60-degree angle
C) hip-width apart
In a business setting, it is best to avoid topics such as ________________.
a) movies
b) politics
c) the weather
d) sports
B) politics
What should you use when Dealing with problems that you encounter?
a) tact
b) body language
c) sarcasm
d) efficiency
A) tact
Social media is a powerful tool when used correctly. You should not_______________.
a) manage your personal pages
b) forward spam
c) post helpful content
d) communicate with clients
B) forward spam
In the barbershop what is the first communication step to help you determine your clients’ service expectations?
a) clarify clients’ needs
b) organize your thoughts
c) repeat the clients’ expectations
d) establish a relationship w/ client
B) organize your thoughts
Which of the following involves establishing a close and empathetic relationship that fosters agreement and harmony between individuals?
a) positive attitude
b) good habits
c) confidence
d) rapport
D) rapport
What is one of the barbers’ most important human relations skills?
a) showing emotions
b) projecting a certain attitude
c) communication
d) education
C) communication
Your __________ is expressed through your self-esteem and confidence and the respect you show others.
a) professional attitude
b) mood
c) capability
d) success
A) professional attitude
A desirable quality for effective client relations is that you should talk less and _____________ more.
a) respond
b) listen
c) exercise
d) share
B) listen
Which of the following describes the interactions and relationships between two or more people?
a) rapport
b) empathy
c) human relations
d) communication
C) human relations
What is the best way to deal with disputes and differences within the barbershop?
a) sharing info w/ others
b) asking questions to gain understanding
c) avoiding the topic
d) in private
D) in private
As a professional you should learn to control your emotions and respond rather than _________________.
a) disapprove
b) react
c) listen
d) understand
B) react
Establishing a professional online image is an essential _______________ attribute.
a) team camaraderie
b) positive attitude
c) image-building
d) communications
C) image-building
One of the benefits of effective communications skills is _________________.
a) self-promotion
b) self-esteem
c) self-checks
d) self-confidence
A) self-promotion
You should show interest in the clients personal __________________.
a) life
b) hygiene habits
c) preferences
d) grooming
C) preferences
