Chapter 24 (The Office)

Question 1

The reception area should make the patient feel..

Answer 1

Welcome, secure, and comfortable.

Question 2

The U.S. Department of Justice, Civil Rights Division-National Task Force on Violence Against Health Care Providers, has recommended that medical facilities..

Answer 2

Install dead bolt locks on office doors leading to hallways and other public areas,

Question 3

Before entering the office, be aware that:

Answer 3

It takes only a few seconds for someone to grab your purse or wallet or force you to hand over office money or drugs

Question 4

The reception room safety check ensures there are no hazards. What should you observe?

Answer 4

• Check the temp.
• Observe physical environment/appearance
• Perform safety check
• Check reading material and toys/books for children

Question 5

What are examples of safety hazards in the reception room?

Answer 5

Frayed cords, no wrinkles or tears in carpet, small toys that children can swollow.

Question 6

How do you prepare the front desk?

Answer 6

Turn on computers, scanners, electrical devices.
Retrieve telephone messages, and faxes.
Pull charts if not done the day before.

Question 7

What are the four main parts of a basic system?

Answer 7

• Input devices
• CPU
• Software
  Output Devices

Question 8

What are the four types of Hardware?

Answer 8

• CPU, Hard disc, Keyboard, & monitor

Question 9

What should you consider when getting office software?

Answer 9

Reliable vendor, office needs, if there are package programs.

Question 10

What are the differences between EMR and EHR’s?

Answer 10

EMR: Electronic medical record
- Health records accessible by one organization.
- Clinical functions
EHR: Electronic health record
- Health records accessible by more than one organization.
- refers to the combined software program that integrates both PM and EMR.