CHAPTER 20 Introduction to Systems Development and Systems Analysis Flashcards
- Which of the following is NOT a reason why companies make changes to their AIS?
a. gain a competitive advantage
b. increase productivity
c. keep up with business growth
d. downsize company operations
d. All of the above are reasons why companies change an AIS.
d. All of the above are reasons why companies change an AIS. [Correct.]
2. Which of the following is the planning technique that identifies implementation activities and their relationships, constructs a network of arrows and nodes, and then determines the critical path through the network? a. Gantt chart b. PERT diagram c. physical model d. data flow diagram
b. PERT diagram [Correct.]
4. The purchasing department is designing a new AIS. Who is best able to determine departmental information requirements? a. steering committee b. controller c. top management d. purchasing department
d. purchasing department [Correct. The people who will actually be using the new system
are in the best position to determine the system’s information requirements.]
- Which of the following is the correct order of the steps in systems analysis?
a. initial investigation, determination of information needs and system requirements,
feasibility study, system survey
b. determination of information needs and system requirements, system survey, feasibility
study, initial investigation
c. system survey, initial investigation, determination of information needs and system requirements, feasibility study ¨
d. initial investigation, system survey, feasibility study, determination of information
needs and system requirements
d. initial investigation, system survey, feasibility study, determination of information
needs and system requirements [Correct. See Figure 20-4.]
- Which of the following is the long-range planning document that specifies what the system
will consist of, how it will be developed, who will develop it, how needed resources
will be acquired, and its overall vision?
a. steering committee agenda
b. master plan
c. systems development life cycle
d. project development plan
b. master plan [Correct.]
- Resistance is often a reaction to the methods of instituting change rather than to change
itself.
a. true
b. false
a. true [Correct. Although change is generally difficult, the way change is instituted can
either facilitate the change or hinder the change.]
- Increased error rates, disruptions, and sabotage are examples of which of the following?
a. aggression
b. avoidance
c. projection
d. payback
a. aggression [Correct. These are classic symptoms of aggression as a reaction to change.]
8. What is often the most significant problem a company encounters in designing, developing, and implementing a system? a. the human element b. technology c. legal challenges d. planning for the new system
a. the human element [Correct. A system will fail without the support of the people it is
designed to serve—for a variety of reasons, including fear of change, poor communication
and training, disruption of work, and lack of top-management support.]
- Determining whether the organization has access to people who can design, implement,
and operate the proposed system is referred to as which of the following?
a. technical feasibility
b. operational feasibility
c. legal feasibility
d. scheduling feasibility
e. economic feasibility
b. operational feasibility [Correct. Operational feasibility refers to whether the organization
and its people can actually design, implement, and operate the system.]
- Which of the following is NOT one of the tangible or intangible benefits a company might
obtain from a new system?
a. cost savings
b. improved customer service and productivity
c. improved decision making
d. improved data processing
e. All are benefits of a new system.
e. All are benefits of a new system. [Correct.]
