Chapter 20: Crisis and Mass Disaster

Question 1

A patient comes to the clinic with superficial cuts on the left wrist. The patient paces around the room sobbing but cringes when approached and responds to questions with only shrugs or monosyllables. Select the
nurses best initial statement to this patient.

a. Everything is going to be all right. You are here at the clinic, and the staff will keep you safe.
b. I see you are feeling upset. I am going to stay and talk with you to help you feel better.
c. You need to try to stop crying so we can talk about your problems.
d. Lets set some guidelines and goals for your visit here.

Answer 1

ANS: B

A crisis exists for this patient. The two primary thrusts of crisis intervention are to provide for the safety of the individual and use anxiety-reduction techniques to facilitate the use of inner resources. The nurse offers
therapeutic presence, which provides caring, ongoing observation relative to the patients safety. The incorrect
responses use nontherapeutic techniques, including false reassurance and giving advice.

Question 2

A patient comes to the clinic with superficial cuts on the left wrist. The patient is pacing and sobbing. After a few minutes with the nurse, the patient is calmer. What should the nurse ask to determine the patients
perception of the precipitating event?

a. Tell me why you were crying.
b. How did your wrist get injured?
c. How can I help you feel more comfortable?
d. What was happening just before you started feeling this way?

Answer 2

ANS: D

A clear definition of the immediate problem provides the best opportunity to find a solution. Asking about recent upsetting events permits the assessment of the precipitating event. Asking why questions is a nontherapeutic communication technique.

Question 3

A patient comes to the crisis center saying, Im in a terrible situation. I dont know what to do. The triage nurse can initially assume that the patient is:

a. suicidal.
b. anxious and fearful.
c. misperceiving reality.
d. potentially homicidal.

Answer 3

ANS: B

Individuals in crisis are universally anxious. They are often frightened and may be mildly confused.
Perceptions are often narrowed.

Question 4

An adolescent comes to the crisis clinic and reports sexual abuse by an uncle. The patient told the parents about the uncles behavior, but the parents did not believe the adolescent. What type of crisis exists?

a. Maturational
b. Adventitious
c. Situational
d. Organic

Answer 4

ANS: B

An adventitious crisis is a crisis of disaster that is not a part of everyday life; it is unplanned or accidental. Adventitious crises include natural disasters, national disasters, and crimes of violence. Sexual molestation falls within this classification. Maturational crisis occurs as an individual arrives at a new stage of development, when old coping styles may be ineffective. Situational crisis arises from an external source such
as a job loss, divorce, or other loss affecting self-concept or self-esteem. Organic is not a type of crisis.

Question 5

While conducting the initial interview with a patient in crisis, the nurse should:

a. speak in short, concise sentences.
b. convey a sense of urgency to the patient.
c. be forthright about time limits of the interview.
d. let the patient know that the nurse is in control.

Answer 5

ANS: A

Severe anxiety narrows perceptions and concentration. By speaking in short, concise sentences, the nurse enables the patient to grasp what is being said. Conveying urgency will increase the patients anxiety. Letting the patient know who is in control and stating that time is limited are nontherapeutic strategies.

Question 6

An adult seeks counseling after the spouse is murdered. The adult angrily says, I hate the beast that did this. It has ruined my life. During the trial, I dont know what Ill do if the jury doesnt return a guilty verdict. What is the nurses highest priority question?

a. Would you like to talk to a psychiatrist about some medication to help you cope during the trial?
b. What resources do you need to help you cope with this situation?
c. Do you have enough support from your family and friends?
d. Are you having thoughts of hurting yourself or others?

Answer 6

ANS: D

The highest nursing priority is safety. The nurse should assess suicidal and homicidal potentials. The incorrect options may be important but not the highest priority.

Question 7

A woman says, I cant take anymore! Last year my husband had an affair and now we dont communicate. Three months ago, I found a lump in my breast. Yesterday my daughter said shes quitting college. What type
of crisis is this person experiencing?

a. Maturational
b. Adventitious
c. Situational
d. Recurring

Answer 7

ANS: C

A situational crisis arises from an external source and involves a loss of self-concept or self-esteem. An adventitious crisis is a crisis of disaster, such as a natural disaster or crime of violence. Maturational crisis occurs as an individual arrives at a new stage of development, when old coping styles may be ineffective. No
classification of recurring crisis exists.

Question 8

A woman says, I cant take anymore! Last year my husband had an affair and now we dont communicate. Three months ago, I found a lump in my breast. Yesterday my daughter said shes quitting college. What is the
nurses priority assessment?

a. Identifying measures useful to help improve the couples communication
b. Discussing the patients feelings about the possibility of having a mastectomy
c. Determining whether the husband is still engaged in an extramarital affair
d. Clarifying what the patient means by I cant take it anymore!

Answer 8

ANS: D

During crisis intervention, the priority concern is patient safety. This question helps assess personal coping skills. The other options are incorrect because the focus of crisis intervention is on the event that occurred
immediately before the patient sought help.

Question 9

A woman says, I cant take anymore! Last year my husband had an affair and now we dont communicate. Three months ago, I found a lump in my breast. Yesterday my daughter said shes quitting college. If this persons immediate family is unable to provide sufficient situational support, the nurse should:

a. suggest hospitalization for a short period.
b. ask what other relatives or friends are available for support.
c. tell the patient, You must be strong. Dont let this crisis overwhelm you.
d. foster insight by relating the present situation to earlier situations involving loss.

Answer 9

ANS: B

The assessment of situational supports should continue. Although the patients nuclear family may not be supportive, other situational supports may be available. If they are adequate, admission to an inpatient unit will
be unnecessary. Psychotherapy is not appropriate for crisis intervention. Advice is usually nontherapeutic.

Question 10

A woman says, I cant take anymore! Last year my husband had an affair and now we dont communicate. Three months ago, I found a lump in my breast. Yesterday my daughter said shes quitting college and moving
in with her boyfriend. Which issue should be the focus for crisis intervention?

a. Possible mastectomy
b. Disordered family communication
c. Effects of the husbands infidelity
d. Coping with the reaction to the daughters events

Answer 10

ANS: D

The focus of crisis intervention is on the most recent problemthe straw that broke the camels back. The patient has coped with the breast lesion, the husbands infidelity, and the disordered communication. Disequilibrium
occurs only with the introduction of the daughter leaving college and moving.

Question 11

A patient visiting the crisis clinic for the first time asks, How long will I be coming here? The nurses reply should consider that the usual duration of crisis intervention is _______ weeks.

a. 1 to 2
b. 3 to 4
c. 4 to 6
d. 6 to 12

Answer 11

ANS: C

The disorganization associated with crisis is so distressing that it usually cannot be tolerated for more than 4 to 6 weeks. If the crisis is not resolved by that time, the individual usually adopts dysfunctional behaviors that
reduce anxiety without solving the problem. Crisis intervention can shorten the duration.

Question 12

An adult tells the nurse, I cant take anymore! Last year my husband had an affair and now we dont communicate. Three months ago, I found a lump in my breast. Yesterday my daughter told me shes quitting
college and moving in with her boyfriend. What is the priority nursing diagnosis?

a. Fear, related to impending breast surgery
b. Deficient knowledge, related to breast lesion
c. Ineffective coping, related to perceived loss of daughter
d. Impaired verbal communication, related to spousal estrangement

Answer 12

ANS: C

This nursing diagnosis is the priority because it reflects the precipitating event associated with the patients crisis. Data are not present to make the other diagnoses of Deficient knowledge, Fear, or Impaired verbal
communication.

Question 13

Which communication technique is used more in crisis intervention than traditional counseling?

a. Role modeling
b. Giving direction
c. Information giving
d. Empathic listening

Answer 13

ANS: B

The nurse working in crisis intervention must be creative and flexible in looking at the patients situation and suggesting possible solutions to the patient. Giving direction is part of the active role a crisis intervention therapist takes. The other options are used equally in crisis intervention and traditional counseling roles.

Question 14

Which situation demonstrates the use of primary care related to crisis intervention?

a. Implementing suicide precautions for a patient with depression.
b. Teaching stress reduction techniques to a beginning student nurse.
c. Assessing coping strategies used by a patient who has attempted suicide.
d. Referring a patient with schizophrenia to a partial hospitalization program.

Answer 14

ANS: B

Primary crisis intervention promotes mental health and reduces mental illness. The incorrect options are examples of secondary or tertiary interventions.

Question 15

A victim of spousal violence comes to the crisis center seeking help. The nurse uses crisis intervention strategies that focus on:

a. supporting emotional security and reestablishing equilibrium.
b. offering long-term resolution of issues precipitating the crisis.
c. promoting growth of the individual.
d. providing legal assistance.

Answer 15

ANS: A

Strategies of crisis intervention are directed toward the immediate cause of the crisis and are aimed at bolstering the emotional security and reestablishing equilibrium, rather than focusing on underlying issues and long-term resolutions. The goal is to return the individual to the pre-crisis level of function. Crisis intervention is, by definition, short term. Promoting growth is a focus of long-term therapy. Providing legal assistance
might be applicable.

Question 16

After celebrating a 40th birthday, an individual becomes concerned with the loss of youthful appearance. What type of crisis has occurred?

a. Reactive
b. Situational
c. Maturational
d. Adventitious

Answer 16

ANS: C

Maturational crises occur when a person arrives at a new stage of development and finds that old coping styles are ineffective but has not yet developed new strategies. Situational crises arise from sources external to the
individual, such as divorce and job loss. No classification called reactive crisis exists. Adventitious crises occur when disasters such as natural disasters (e.g., floods, hurricanes), war, or violent crimes disrupt coping styles.

Question 17

Which scenario is an example of an adventitious crisis?

a. Death of a child from sudden infant death syndrome
b. Being fired from a job because of company downsizing
c. Retirement of a 55-year-old
d. Riot at a rock concert

Answer 17

ANS: D

The rock concert riot is unplanned, accidental, violent, and not a part of everyday life. The incorrect options
are examples of situational or maturational crises.

Question 18

Which agency provides coordination in the event of a terrorist attack?

a. U.S. Food and Drug Administration (FDA)
b. Environmental Protection Agency (EPA)
c. National Incident Management System (NIMS)
d. Federal Emergency Management Agency (FEMA)

Answer 18

ANS: C

The NIMS provides a systematic approach to guide departments and agencies at all levels of government, nongovernmental organizations, and the private sector during disaster situations.

Question 19

During the initial interview at the crisis center, a patient says, Ive been served with divorce papers. Im so upset and anxious that I cant think clearly. What could the nurse say to assess personal coping skills?

a. What would you like us to do to help you feel more relaxed?
b. In the past, how did you handle difficult or stressful situations?
c. Do you think you deserve to have things like this happen to you?
d. I can see you are upset. You can rely on us to help you feel better.

Answer 19

ANS: B

The correct answer is the only option that assesses coping skills. The incorrect options offer unrealistic reassurance, are concerned with self-esteem, and ask the patient to decide on treatment at a time when he or
she cannot think clearly.

Question 20

An adult has cared for a debilitated parent for 10 years. The parents condition recently declined, and the health care provider recommended placement in a skilled care facility. The adult says, Ive always been able to care for my parents. Nursing home placement goes against everything I believe. Successful resolution of this
persons crisis will most closely relate to:

a. resolving the feelings associated with the threat to the persons self-concept.
b. maintaining the ability to identify situational supports in the community.
c. relying on the assistance from role models within the persons culture.
d. mobilizing automatic relief behaviors by the person.

Answer 20

ANS: A

The patients crisis clearly relates to a loss of (or threatened change in) self-concept. Her capacity to care for her parents, regardless of the deteriorating condition, has been challenged. Crisis resolution involves coming to terms with the feelings associated with this loss. Identifying situational supports is relevant but less so than coming to terms with the threat to self-concept. Reliance on lessons from role models can be helpful but is not the primary factor associated with resolution in this case. Automatic relief behaviors are not helpful and are part of the fourth phase of crisis.

Question 21

The assumption most useful to a nurse planning crisis intervention for any patient is that the patient:

a. is experiencing a state of disequilibrium.
b. is experiencing a type of mental illness.
c. poses a threat of violence to others.
d. has a high potential for self-injury.

Answer 21

ANS: A

Disequilibrium is the only answer universally true for all patients in crisis. A crisis represents a struggle for equilibrium when problems seem unsolvable. Crisis does not reflect mental illness. The potential for self-violence or other-directed violence may or may not be a factor in crisis.

Question 22

A nurse assesses an adult experiencing a crisis. An appropriate question for the nurse to ask to determine
situational support is:

a. Has anything upsetting occurred in the past few days?
b. Who can be helpful to you during this time?
c. How does this problem affect your life?
d. What led you to seek help at this time?

Answer 22

ANS: B

Only the correct answer focuses on situational support. The incorrect options focus on the patients perception of the precipitating event.

Question 23

An adult comes to the crisis clinic after being terminated from a job of 15 years. The patient says, I dont know what to do. How can I get another job? Who will pay the bills? How will I feed my family? Which nursing diagnosis applies?

a. Hopelessness
b. Powerlessness
c. Chronic low self-esteem
d. Disturbed thought processes

Answer 23

ANS: B

The patient describes feelings of the lack of control over life events. No direct mention is made of hopelessness or chronic low self-esteem. The patients thought processes are not shown to be altered at this point.

Question 24

A troubled adolescent opened fire in a high school cafeteria, fatally shooting three people and injuring many others. Hundreds of parents come to the high school after hearing the news reports. After the police arrest the shooter, which action should occur next?

a. Ask the police to encircle the school campus with yellow tape to prevent parents from entering.
b. Announce over the loudspeakers, The campus is now secure. Please return to your classrooms.
c. Require parents to pass through metal detectors and then allow them to look for their children in the school.
d. Designate zones according to the alphabet, and direct students to the zones based on their surnames to facilitate reuniting them with their parents.

Answer 24

ANS: D

Chaos is likely among students and desperate parents. A directive approach is best. Once the scene is secure, creative solutions are needed. Creating zones by letters of the alphabet helps anxious parents and their children
to unite. Preventing parents from uniting with their children would further incite the situation.

Question 25

After completing the contracted number of visits to the crisis clinic, an adult says, Ive emerged from this as a stronger person. You supported me while I worked through my feelings of loss and helped me find community resources. Im benefiting from a support group. The nurse can evaluate the patients feelings about the care received as:

a. not at all satisfied.
b. somewhat satisfied.
c. moderately satisfied.
d. very satisfied.

Answer 25

ANS: D

The patient mentions a number of indicators that suggest a high degree of satisfaction with the Nursing Outcomes Classification of patient satisfaction: psychological care. No indicators express low-to-moderate satisfaction.

Question 26

At the last contracted visit in the crisis intervention clinic, an adult says, Ive emerged from this a stronger person. You helped me feel like my life is back in balance. The nurse responds, I think it would be worthwhile to have two more sessions to explore why your reactions were so intense. Which analysis applies?

a. The patient is experiencing transference.
b. The patient demonstrates a need for continuing support.
c. The nurse is having difficulty terminating the relationship.
d. The nurse is empathizing with the patients feelings of dependency.

Answer 26

ANS: C

The nurses remark is clearly an invitation to work on other problems and prolong contact with the patient. The focus of crisis intervention is on the problem that precipitated the crisis, not other issues. The scenario does not describe transference. The patients need for continuing support is not demonstrated in the scenario. The
scenario does not describe dependency needs.

Question 27

Which health care worker should be referred to critical incident stress debriefing?

a. Nurse who works at an oncology clinic where patients receive chemotherapy
b. Case manager whose patients are seriously mentally ill and are being cared for at home
c. Health care employee who worked 8 hours at the information desk of an intensive care unit
d. Emergency medical technician (EMT) who treated victims of a car bombing at a department store

Answer 27

ANS: D

Although each of the individuals mentioned experiences job-related stress on a daily basis, the person most in need of critical incident stress debriefing is the EMT, who experienced an adventitious crisis event by
responding to a bombing and provided care to victims of trauma.

Question 28

A nurse driving home after work comes upon a serious automobile accident. The driver gets out of the car with no apparent physical injuries. Which assessment findings would be expected from the driver immediately after this event? Select all that apply.

a. Difficulty using a cell phone
b. Long-term memory losses
c. Fecal incontinence
d. Rapid speech
e. Trembling

Answer 28

ANS: A, D, E

Immediate responses to crisis commonly include shock, numbness, denial, confusion, disorganization, difficulty with decision making, and physical symptoms such as nausea, vomiting, tremors, profuse sweating, and dizziness associated with anxiety. Incontinence and long-term memory losses would not be expected.