Chapter 20

Question 1

Name 6 Hardware Symptoms

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Answer 1

Excessive Heat
Noise
Status Light Indicators
Alerts
Visible Damage

Question 2

POST checks the…

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Answer 2

CPU
RAM
Presence of a video card
Verifying basic hardware functionality

Question 3

What is the Beep Code?

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Answer 3

A series of beeps that tell you what component causing the problem

Question 4

A successful POST generally produces a _____ beep.

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Answer 4

single

Question 5

What is a POST Card?

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Answer 5

A circuit board that fits in a ISA or PCI expansion slots

Reports numeric codes as the boot process progresses

Question 6

Computer BIOSs don’t go bad they just become _______

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Answer 6

out-of-date

Question 7

Name 3 BIOS issues

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Answer 7

It’s out-of-date
It fails to get your computer settings
The boot sequence

Question 8

To minimize the risk of having problems with your motherboard you should …

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Answer 8

handle a motherboard as little as possible
keep all liquids away from the motherboard
wear an anti-static wrist strap

Question 9

What conditions are you should follow with I/O ports and cables

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Answer 9

Cables are snugly connected
The port has not been disabled in BIOS Setup
The port has not been disabled in Device Manager in Windows
No pins are broken or bent

Question 10

Memory problems cause…

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Answer 10

System Lockups
Unexpected shutdowns/restarts
Error Messages

Question 11

Name 4 Laptop Issues

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Answer 11

Video
Power
Input
Wireless Networking

Question 12

Name 3 Dot-Matrix Printers Problems

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Answer 12

Low-Quality
Printout Jams
Stepper Motor Problems

Question 13

Name 6 Inkjet Printer Problems

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Answer 13

Print Quality
Color Output Problems
Paper Jams
Paper-Feeding Problems
Stepper Motor Problems
Power Problems

Question 14

Name 3 Laser Printer Problems

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Answer 14

Power Problems
No Connectivity
Nothing Prints

Question 15

What is the print spooler?

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Answer 15

the holding area where the print jobs are prepared for the printer

Question 16

The first adage for troubleshooting any hardware problem is to check your _______.

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Answer 16

connections

Question 17

Name 4 Network Connectivity Issues

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Answer 17

No Connectivity
APIPA Addresses
IP Address Conflicts
Limited or local Connectivity

Question 18

What hardware tools should you use with network troubleshooting?

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Answer 18

crimper
punch-down tool
cable testers
Toner probe
Loopback plugs

Question 19

What are some commands you could use with network troubleshooting?

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Answer 19

IPCONFIG
PING
TRACERT
NET (USE or STOP)
NETSTAT
NBTSTAT