CHAPTER 2: WORK FLOW AND JOB ANALYSIS Flashcards
What is the definition of organizational structure? Describe what are the factors from the defender and prospector point of view.
The formal and informal relationship between people in an organization.
Defender: stable market, centralized management
Prospector: uncertain environment, rapid growth, work control is decentralized
Describe the 3 basic types of organizational structure.
- Bureaucratic
- Flat
- Boundaryless
Which are the characteristics of bureaucratic structure?
Are pyramid-like
- with a CEO atop
- the chain of command in the corporate structure and a - clear chain of command underneath.
- Hierarchical organization
- formal rules
- highly specialized jobs
For example: government agencies
Which are the characteristics of the flat structure?
A company with few or no hierarchical levels between employees, which means that all employees have essentially the same power and authority.
- decentralized
- broadly defined jobs
- higher visibility
- better communication
For example: Apple (there is not that many layers, they are just all really involved)
Which are the characteristics of the boundaryless structure?
Is a company that rejects the external boundaries and internal hierarchies of more traditional organizations.
- joint ventures with customers
- shares many characteristics with the flat type
- projects oriented
What is workflow analysis?
The process of examining how WORK creates or adds value to the ongoing processes in a business.
What is business process reengineering? What are some key factors?
Fundamental rethinking and radical design of business processes.
- the manager must empower his team
- focus on the results
- always indemnify the objectives and the mission
What does the group perspective mean? Identify the 4 types as well
A small number of people with complementary skills working on common goals.
1. Self-managed
2. Problem solving
3. Special purpose
4. Virtual team
Describe the self-managed team! What are the factors?
Responsible for the production of an entire product or service.
- members are trained on different tasks
- members have complex skills
- colleague evaluation rather than supervisor
- performance based compensation
Describe the problem solving team! What are the factors?
A team containing of volunteers from a department to meet some hours per week and discuss the cost reduction, work environment etc.
Describe the special purpose team! What are the factors?
Task force to examine complex issues: bringing new technology that needs special knowledge.
Describe the virtual team! What are the factors?
A team relies on interactive technology to work together.
- cross organizational boundaries
Describe the individual perspective within employee motivation. Identify the 4 motivation theories.
A person’s desire to do the job in the best manner and with the maximum effort.
1. Two factors theory
2. Work adjustment theory
3. Goal setting theory
4. Job characteristic theory
Describe the two factors theory!
Is a concept that states the factors that affect an individual’s satisfaction and motivation level. These two factors are:
- Job satisfaction: responsibility, recognition, promotion possibilities
- Job dissatisfaction: salary conditions, working conditions, co-worker relationships
Describe the work adjustment (beállítás, behangolás) theory!
The fit between the employee’s needs, abilities and the characteristics of the job and organization.
Work adjustment is indicated by the satisfaction of the individual with the work environment.
