Chapter 2: Tenants & Release Management

Question 1

What are features influenced by?

Answer 1

Customer, industry trends, regulatory requirements

Question 2

Name the four tenant types

Answer 2

Implementation, Production, Sandbox, Sandbox Preview

Question 3

Implementation Tenant

Answer 3

Testing, training, and loading legacy data

Question 4

Production Tenant

Answer 4

Contains live instances of Workday

Question 5

How many production tenants are there?

Answer 5

Only one

Question 6

Sandbox Tenant

Answer 6

Test copy of production used for testing

Question 7

Sandbox Preview Tenant

Answer 7

Copy of production, place to review features not released yet

Question 8

Define Tenant Refresh

Answer 8

Every week, Workday refreshes the Sandbox tenant with a copy of the Production tenant taken on Friday at 6 PM PT

Question 9

Define Request Refresh

Answer 9

Can request tenant refresh if you want to refresh an Implementation, Implementation Preview, or Sandbox Preview during a maintenance window

Question 10

Define Exempt Refresh

Answer 10

Situation where you want to postpone your Sandbox tenant refresh

Question 11

How many consecutive exempt refreshes can you have in a row?

Answer 11

Two, Sandbox will refresh in third week

Question 12

What report should be run if someone is unable to sign in to tenant after refresh?

Answer 12

Signons and Attempted Signons

Question 13

Four Steps Taken for Feature Release

Answer 13

1. Before Release Prep Window, 2. Release Prep Window, 3. During Feature Release, and 4. After Feature Release

Question 14

What do you do in Before Release Prep Window?

Answer 14

Review strategy roadmaps in Community, assemble project team, plan, and test plans

Question 15

What do you do in Release Prep Window?

Answer 15

Test new features, check delivery date changes, plan to communicate changes to Workday users as needed

Question 16

When is Feature Release in Sandbox Preview?

Answer 16

Five weeks before release date

Question 17

What do you do During Feature Release?

Answer 17

Unlock production tenant, review feature delays, explore features/functionalities, monitor/address issues

Question 18

What do you do After Feature Release?

Answer 18

Capture feedback, identify test scenarios you want to do for future testing

Question 19

Define ID Definitions

Answer 19

Specify the format of identifiers (IDs) that Workday generates for different business objects & fields

Question 20

Define Sequence Generator

Answer 20

Identifies people, positions, incidents, or fields with a number that is unique within a specified time period

Question 21

What task would an administrator use to to manage username changes & password settings for individual accounts?

Answer 21

Edit Workday Account

Question 22

What is Regression Testing?

Answer 22

Verify that configuration, security, business process, reporting, and integrations continue to behave as expected follow a Workday release or when introducing a new functionality

Question 23

Define Named Supported Contact Admin (NSCA)

Answer 23

Maintaining contact management in Workday, researching system issues, submitting/updating cases in Workday Community on behalf of org

Question 24

Define Community Admin

Answer 24

Responsible for approving & managing the Workday Community user access

Question 25

Define Training Coordinator

Answer 25

Primary point of contact for all Workday training, up to two/organization

Question 26

Example of Training Coordinator

Answer 26

Managing training credits on behalf of org, assigning Workday training courses

Question 27

Define Security Lead

Answer 27

Experts on tenant security set-up, responds to system incidents or network blocks

Question 28

Define Read Only Named Support Contacts

Answer 28

Don't need to submit cases in Workday Community, but do need visibility to cases submitted by NSCA

Question 29

During what Workday release timeframe is new functionality available in your preview tenants?

Answer 29

Release prep window

Question 30

Proxy or Not: to permanently remove a task from a user & assign it to another

Answer 30

Do Not Use Proxy

Question 31

Proxy or Not: to temporarily assign initiating tasks & inbox items

Answer 31

Do Not Use Proxy

Question 32

Proxy or Not: to allow certain users to act as others for testing purposes

Answer 32

Use Proxy

Question 33

Proxy or Not: to share responsibility for task & reports

Answer 33

Use Proxy

Question 34

You just received another password reset request. However, this time, all users with access to the Sandbox tenant are unable to sign in. This is a big problem. What will you do?

Answer 34

Coordinate with your Security Admin to run 'Signons & Attempted Signons' report in Workday to identify issue