Chapter 2 Supervision Principles Flashcards

1
Q

What is senior managent responsibilities and certification?

A

March 2016
Banks building societies
Dual firms
Smr will replace SiF . Everyone needs to certificate in their role.

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2
Q

What are the four main areas to consider when managing risk?

A
Operational risk managent
People risk
Process risk
Data
Performance management policy
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3
Q

Approved persons
Statement of principle and code of practice

What are the 7 requirements?

A

Integrity
Skill. Care and diligence
Proper standards of market conduct
Open and co- operative with the regulator

In addition for a SiF

Organisation and control
Skill, care and diligence in managing
Compliance

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4
Q

Fca systems and controls

A

Sysc 3 systems and controls
Sysc 4 General organisational requirements
Sysc 5 competent employee rules
Sysc 7 - risk controls

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5
Q

T&c

A

MR CASTN

M is maintaining competence
R is for records

C is competence and how it is assessed
A is appropriate qualifications
S is supervising
T is training
N is notification requirements
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5
Q

What are the 3 key elements of strategic planning

A

Analysis-where we are now SWOT scenario planning done here for the what if

Choices - now you have to make a decision, is it legal/ ethical what do shareholders need. Is it stretch or fit?

Implementation - how do you manage change how can it be organised

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6
Q

Under strategic analysis you would use the planning tools

Name all 5 and what they do?

A

Ansoff matrix -grow
Boston consulting group - using money in the right place
Swot - internal and external
Pest - broader external views
Customer matrix - putting the customer first

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7
Q

What is Ansoff matrix

A

To establish where to grow
Looks at business planning for product development
Profit potential - products and services
Does internal external anaylsis of business

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8
Q

What is Boston matrix

A

About using capital and resources effectively
Use to analyse product/services
Determine best use of resources
Achieve growth by exploiting opportunities
Both internal and external of business

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9
Q

What is swot

A

Balanced view of strengths and weaknesses
Helps to leverage strengths
Opportunity to turn threats into opportunity
Broad analysis-not just products
Both internal and external analysis of business

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10
Q

What is pest

A

Encourages a broad view of issues
Planning/strategy need to take into account external influences
Firms often get bogged down looking at themselves-this is a purely external view of the factors that may impact on business planning

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11
Q

What is a customer matrix

A

Focuses on what the coroner wants/needs/values most
Visual format/simple to understand
Provides a comparison with competitors
Identifies strengths to leverage;weakness to address
Both internal and external analysis of business

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12
Q

Name the four change models

A

Lean
Lewis
Seven s framework (7s framework)
Kotter’s eight steps

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13
Q

Four elements of the risk management cycle

A

Risk identification
Risk measurement
Risk mitigation
Risk monitoring and reporting

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14
Q

Name the seven S framework by McKinsey?

A

Srategy
Structure
Systems —— all hard

Skills
Staff
Style———- all soft

Subordinate goal ie vision

All interact so if the change all these will change

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15
Q

Kotters 8 steps to change

A
Establish sense of urgency
Form coalition
Create a vision
Communicate vision
Empower others to act
Plan short term wins
Consolidate improvements
Institutionalise the improvements
16
Q

Kurt Lewin change model

A

Unfreeze - achieve recognition that change is needed

Changing - implementation process

Re freezing - stabilising the change and incorporating the change

17
Q

What are fca three pillars of supervision

A

Firm systematic framework
Event driven work
Issues and products

18
Q

What can you use to identify risks?

A

Complaints kpi business plan competitors

19
Q

What is risk measurement?

A
Quantify the severity
Monitor impact v probility
Avoid it
Insure against it
Transfer risk
Manage it
20
Q

Main types of people risk

A

Cripm

Competence risk
Reward risk
Integrity risk
Purpose risk
Motivational risk
21
Q

How do you manage people risk

A

SEA

Supportive approach
Educational approach
Administrative approach

22
Q

What are the steps in performance management

5 steps

A
Define strategy
Determine outcomes
Mi kpi
Performance measures
Reward
23
Q

Wh3 performance management methods

A

Policy - goals . Appraisals
Balanced scorecard FLIc - probably the best one ( kaolin and norton)
Dashboard/ heat map - all in one place

24
Q

Explain element of standard balanced scorecard

A

FLIc

Financial - business results
Learning and growth - CPD
Internal process -kpi
Customer - satisfaction surveys complaint levels

25
Q

Give egs of hard and soft measured

A

Hard - fee income no of complaints persistency

Soft client feedback behaviours