Chapter 2: Soft Skills

Question 1

Which of the following is not a step in the basic troubleshooting process?

Answer 1

A. Document
B. respect client property
C. Evaluate results
D. Identify the problem

Question 2

Where should you go/what should you do to get a complete list of problem symptoms?

Answer 2

Question the user

Question 3

Which of the following should you find out when questioning the user?

Answer 3

Recent changes to the computer.

Question 4

When making configuration changes during the troubleshooting process, what practices should be followed?

Answer 4

Apply one configuration change at a time

Back up Any settings or files that you need to change.

Question 5

When looking for information related To problem, which of the following is not considered to be a good source.

Answer 5

Competitive knowledge base

Question 6

Which of the following is not a good communication skill?

Answer 6

Have a positive attitude