Chapter 2: Skill Development Flashcards
What skills need to be developed by the pharmacy technician in order to deliver quality pharmaceutical care?
communication, organization, computers skills, critical thinking, and other soft skills
What are the common types of communication used in the pharmacy?
verbal, nonverbal, and written
What are some factors that contribute to the meaning of verbal communication?
vocal quality, inflection, and pitch
What are some tips to improve verbal communication skills?
be knowledgeable, be concise, and be confident
What are some ways we express ourselves in nonverbal communication?
body language, eye contact, facial expressions, hand gestures, grooming, dress, space, tone of voice, posture and touch
What are some tips to improve written communication within the pharmacy?
be detailed, ask questions
What is one way to maintain organization in the pharmacy?
assigning clear tasks to individuals
What are computer softwares used for in the pharmacy?
to maintain patient profiles, process prescriptions, order controlled and non-controlled substances, and order medications
What are “soft skills”?
the nontechnical skills, traits, and abilities that workers need to function in a specific employment environment
Maintaining eye contact with your patient is an example of which type of communication?
nonverbal
The ability to multitask and maintain proper workflow of the pharmacy is an example of what type of skill?
organization
What skill requires the ability to analyze the problem and use good judgement when developing a solution?
critical thinking
