Chapter 2: Results Controls

Question 1

What are elements of results controls?

Answer 1

1.) Defining performance dimensions
2.) Measuring performance
3.) Setting performance targets
4.) Providing rewards

Question 2

What are the conditions determining the effectiveness of results controls?

Answer 2

• Knowledge of desired results (communicate)
• Ability to influence results (controllability)
• Ability to measure controllable results effectively
  => Precise, Objective, Timely, and Understandable