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Business > chapter 2: people in business > Flashcards

chapter 2: people in business Flashcards

1
Q

overdue

A

money has not been paid by the time expected

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2
Q

communication

A

sending or receiving messages

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3
Q

communication channels

A

routes along which information might travel in a business

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4
Q

subordinates

A

people in a hierarchy who work under the control of a more senior worker

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5
Q

upward communication

A

passing messages from the bottom of an organisation to those on the top

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6
Q

horizontal communication

A

exchange of information between parties on the same level of the organisations hierarchy

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7
Q

internal communication

A

communication between people inside the business

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8
Q

external communication

A

communication between the business and people outside the business

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9
Q

formal communication

A

use of recognized channels when communicating

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10
Q

informal communication

A

use of non-approved channels when communicating

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11
Q

communication barriers

A

obstacles that prevent effective communication between the sender and the receiver

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12
Q

redeployment

A

moving someone or something to a different place or job

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13
Q

hospitality industry

A

when companies entertain clients or take them on trips in order to get business

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14
Q

maternity leave

A

time when a mother is allowed to spend away from work when she has a baby

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15
Q

paternity leave

A

time when a father is allowed to spend away from work when he has a new born

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16
Q

job description

A

documents that shows the tasks, duties and responsibilities expected of a worker for a particular job

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17
Q

person specification

A

personal profile of the type of person needed to do a particular job

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18
Q

job application form

A

document used to collect information from a job applicant

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19
Q

curriculum vitae

A

document used by a job seeker that lists personal details qualifications, work experience, references and other details

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20
Q

shortlist

A

list of the most suitable people for a job, chosen from all the people who were first considered

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21
Q

induction

A

introduction of someone into a new job,company or official position

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22
Q

appraisal

A

meeting between an employee and manger to discuss the quality of the employees work and areas for future progress

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23
Q

forklift truck

A

vehicle with special equipment on the front for lifting and moving heavy things

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24
Q

personnel manager

A

manager that is in charge of taking care of a company’s employees, organizing recruitment, training and so on..

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25
Q

exploitation

A

where a person is treated unfairly, and are asked to do a lot with very little in return

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26
Q

discrimination

A

favoring someone over the other

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27
Q

unfair dismissal

A

when a worker is dismissed illegally by a business

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28
Q

ombudsman

A

someone who deals with complaints from ordinary people against the government,banks, insurance companies and so on..

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29
Q

ethnic origin

A

the birthplace of a group of people from a different race

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30
Q

harassment

A

when someone behaves in a threatening manner

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31
Q

accommodate

A

to adapt an environment for someone in order to meet their needs

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32
Q

tribunal

A

type of court that is given official authority to deal with a particular situation or problem

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33
Q

minimum wage

A

minimum amount per hour which most workers are entitled to be paid to ensure that they can afford the necessities

34
Q

apprenticeship

A

system of training new entrants

35
Q

arrears

A

money that you owe someone or that is owed to you

36
Q

training

A

increasing the knowledge and skills of a worker

37
Q

induction training

A

training given to new employees when they first start a job

38
Q

on the job training

A

training that takes place while doing the job

39
Q

off the job training

A

training that takes place away from the work area

40
Q

mentoring

A

people with a lot of experience and knowledge advise and help the young people or people preparing for work

41
Q

supervision

A

when you observe someone or something

42
Q

job rotation

A

where employees alternate between different jobs during the course of their employment

43
Q

motivation

A

desire to achieve a goal

44
Q

social needs

A

human needs to communicate, develop friendships and belong

45
Q

job satisfaction

A

pleasure, enjoyment or sense of achievement that employees get from work

46
Q

hygiene factors (Herzberg)

A

things at work that result in dissatisfaction

47
Q

motivators (Herzberg)

A

things at work that result in satisfaction

48
Q

job enrichment

A

making a job more challenging and interesting

49
Q

maslow’s hierarchy of needs

A

order of peoples needs starting with basic human needs

50
Q

physiological needs

A

basic needs of humans for survival

51
Q

remuneration

A

money paid to employees for their work or services

52
Q

time rate

A

payment system based on the amount of time employees spend at work

53
Q

gross pay

A

pay before deductions, such as tax

54
Q

net pay

A

take home pay, that is, pay after deductions, such as income tax pension contributions or student loan repayments

55
Q

overtime

A

rate of pay above the normal rate to compensate employees for working extra hours

56
Q

salary

A

a pay that is expressed as a yearly figure but paid monthly

57
Q

piece rate

A

payment system where workers receive an amount of money for each unit produced

58
Q

performance-related- pay

A

payment system designed for non-manual workers, where pay increases are given if performance target are met

59
Q

incentives

A

something that encourages you to work harder

60
Q

bonus systems

A

payments in addition to the basic wage for reaching targets or in recognition for service

61
Q

commission

A

payment based on the value of sales, usually a percentage of sales made

62
Q

fringe benefits

A

benefits over and above the normal wages

63
Q

autonomy

A

giving workers the authority to make choices and decisions about the way they work

64
Q

formal organisation

A

internal structure of a business as shown by an organisation chart

65
Q

organisational chart

A

diagram that shows the different job roles in a business and how they relate to each other

66
Q

hierarchy

A

order or levels of responsibility in an organisation from the lowest to the highest

67
Q

authority

A

right to command and make decisions

68
Q

payroll officer

A

someone who is responsible for the administration of workers pay in an organisation

69
Q

accounts clerk

A

someone who keeps records or accounts in an office

70
Q

chain of command

A

route through which orders are passed down in a hierarchy

71
Q

subordinates

A

people in the hierarchy who work under the control of a more senior worker

72
Q

delegation

A

authority to pass down work from a superior to a subordinate

73
Q

span of control

A

number of people a person is directly responsible for in a business

74
Q

centralized

A

type of organisation system where decision making is pushed down the chain of command and away from the top

75
Q

grievances

A

belief that you have been treated unfairly, or a unfair situation or event that affects and upsets you

76
Q

trade unions

A

organisations, usually in a particular trade or profession that represent workers, especially in meetings with employers

77
Q

departments

A

sections in a business where all employees have similar skills and specialize in particular activities

78
Q

contracts of employments

A

written agreements between employer and an employee in which each has certain obligations

79
Q

employment tribunal

A

court that deals with cases involving disputes between employers and employees

80
Q

market oriented

A

where a business focuses on the needs of consumers when developing products

81
Q

wholesalers

A

persons or businesses that buy goods from manufacturers and sell them in smaller quantities for retailers

Business (5 decks)

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