Chapter 2 Major Business Initiatives Flashcards
Supply Chain Management
tracks inventory and information among business processes and across companies
(supply chain management system): is the IT
Just-in-Time
a method for producing or delivering a product or service just at the time the customer wants it. ex. Target
walk in available
consider the inventory size, not too large or small
Buy-Hold-Sell
product is made when order is placed ex. Dell
CRM
Customer Relationship Management Systems
uses information about customers to gain insight
- sales force automation
- customer service and support
- marketing campaign management
- analytics
SFA
Sales Force Automation systems
automatically track all the steps in the sales process
empower sales representatives with information and business intelligence focused on customer buying patterns and needs
ERP
Enterprise Resource Planning system
- a collection of integrated software for all areas of business
- it includes all technology systems and software in an organization
ERP Functionality
- one integrated information across the board
- one suite of applications
- unified interface across the entire enterprise
ERP Software
- small business: less than 100 seats
- medium business: 100-500 seats;
- large business: more than 500 seats; Oracle
Social Networking
social networking site
