Chapter 2 Key Points Flashcards
1
Q
Management Process
-P
-O
- S
-D
-C
A
Planning
Organizing
Staffing
Directing
Controlling
2
Q
Leaders
- _________ others; maximize workforce effectiveness
- Needed to __________ the planned change that is part of system improvement
A
Empowers
Implement
3
Q
Management
- Guide, direct, and ________ others
- Intervene when goals are ____________
- Emphasizes control
A
motivate
threatened
4
Q
A
