Chapter 2 - Key Concepts

Question 1

BACCM

Answer 1

Business Analysis Core Concept Model

Question 2

What are the 6 concepts of BACCM

Answer 2

change, need, solution, stakeholder, value and context.

Question 3

This concept represents the changes that will take place in the enterprise as a result of implementing the project.

Answer 3

Change

Question 4

This concept represents a problem or opportunity to be addressed.

Answer 4

Need

Question 5

This concept represents a specific way of satisfying one or more needs in a context.

Answer 5

Solution

Question 6

This concept represents the people who have a relationship to the change, need or solution

Answer 6

Stakeholder

Question 7

This concept represents the worth of the solution to a stakeholder within a specific context - tangible or intangible.

Answer 7

Value

Question 8

This concept represents the environment where the change is taking place.

Answer 8

Context

Question 9

KEY TERMS - Define Business Analysis

Answer 9

The practice of enabling change in an enterprise by defining needs and recommending solutions that deliver value to stakeholders.

Question 10

KEY TERMS - Define Business Analysis Information

Answer 10

The broad and diverse sets of information that business analysts analyze, transform and report.

Question 11

KEY TERMS - Define Design

Answer 11

A usable representation of a solution

Question 12

KEY TERMS - Define Enterprise

Answer 12

A system of one or more organizations and the solutions they use to pursue a shared set of common goals

Question 13

KEY TERMS - Define Organization

Answer 13

An autonomous group of people under the management of a single individual or board, that works towards common goals and objectives

Question 14

KEY TERMS - Define Plan

Answer 14

A proposal for doing or achieving something

Question 15

KEY TERMS - Define Requirements

Answer 15

A usable representation of a need

Question 16

KEY TERMS - Risk

Answer 16

The effect of uncertainty on the value of a change, a solution or the enterprise

Question 17

What is the Requirements Classification Schema?

Answer 17

Business requirements > Stakeholder requirements > Solution requirements (Functional and Non-functional) > Transition requirements

Question 18

What are Business Requirements? Give an example.

Answer 18

This type of requirement is a statement of goals, objectives, and outcomes that describe why a change has been initiated. | Example: Improving customer support services to increase customer satisfaction.

Question 19

What are Stakeholder Requirements? Give an example.

Answer 19

This type of requirement describes the needs of the stakeholder(s) that must be met to achieve the business requirements | Example: Customer wants to track the status of his support requests.

Question 20

What are Solution Requirements? Give an example.

Answer 20

This type of requirement describes the capabilities and qualities of a solution that meets the stakeholder requirements. It provides the appropriate level of detail to allow for the development and implementation of the solution. Can be Functional or Non-Functional. | Example: Solution will show 3 different status of the customer support requests: Opened, In Process, Closed.

Question 21

What are Functional Requirements? Give an example.

Answer 21

This type of requirement describes the capabilities that a solution must have in terms of the behavior and information that the solution will manage. | Example: Solution automatically changes the status of a support request from Opened to In Process when a support agent is assigned to work on it.

Question 22

What are Non-Functional Requirements? Give an example.

Answer 22

This type of requirement does not relate directly to the behavior or functionality, but rather describe conditions under which a solution must remain effective or qualities that a solution must have. | Example: Response time to support requests should be within 24 hours of reception

Question 23

What are Transition Requirements? Give an example.

Answer 23

This type of requirement describes the capabilities that the solution must have and the conditions the solution must meet to facilitate transition from the current state to the future state, but which are not needed once the change is complete. These are temporary in nature to address topics such as data conversion, training and business continuity. | Example: While implementing the solution, the support team needs to be trained on using the new system and process.

Question 24

What are the 8 possible requirements states?

Answer 24

Specified, Prioritized, Modelled, Approved, Traced, Verified, Validated, Maintained

Question 25

Define “Stakeholders”.

Answer 25

People who have an interest in the change and its outcome; also the major source of requirements, constraints and assumptions.

Question 26

What is the main differentiator between Requirements and Designs? Which comes first normally?

Answer 26

Requirements are focused on the need. Designs are focused on the solution. Requirements normally come before Designs but Designs can drive the discover and analysis of more requirements.