Chapter 2 - Key Concepts Flashcards
BACCM
Business Analysis Core Concept Model
What are the 6 concepts of BACCM
change, need, solution, stakeholder, value and context.
This concept represents the changes that will take place in the enterprise as a result of implementing the project.
Change
This concept represents a problem or opportunity to be addressed.
Need
This concept represents a specific way of satisfying one or more needs in a context.
Solution
This concept represents the people who have a relationship to the change, need or solution
Stakeholder
This concept represents the worth of the solution to a stakeholder within a specific context - tangible or intangible.
Value
This concept represents the environment where the change is taking place.
Context
KEY TERMS - Define Business Analysis
The practice of enabling change in an enterprise by defining needs and recommending solutions that deliver value to stakeholders.
KEY TERMS - Define Business Analysis Information
The broad and diverse sets of information that business analysts analyze, transform and report.
KEY TERMS - Define Design
A usable representation of a solution
KEY TERMS - Define Enterprise
A system of one or more organizations and the solutions they use to pursue a shared set of common goals
KEY TERMS - Define Organization
An autonomous group of people under the management of a single individual or board, that works towards common goals and objectives
KEY TERMS - Define Plan
A proposal for doing or achieving something
KEY TERMS - Define Requirements
A usable representation of a need
KEY TERMS - Risk
The effect of uncertainty on the value of a change, a solution or the enterprise
What is the Requirements Classification Schema?
Business requirements > Stakeholder requirements > Solution requirements (Functional and Non-functional) > Transition requirements
What are Business Requirements? Give an example.
This type of requirement is a statement of goals, objectives, and outcomes that describe why a change has been initiated. | Example: Improving customer support services to increase customer satisfaction.
What are Stakeholder Requirements? Give an example.
This type of requirement describes the needs of the stakeholder(s) that must be met to achieve the business requirements | Example: Customer wants to track the status of his support requests.
What are Solution Requirements? Give an example.
This type of requirement describes the capabilities and qualities of a solution that meets the stakeholder requirements. It provides the appropriate level of detail to allow for the development and implementation of the solution. Can be Functional or Non-Functional. | Example: Solution will show 3 different status of the customer support requests: Opened, In Process, Closed.
What are Functional Requirements? Give an example.
This type of requirement describes the capabilities that a solution must have in terms of the behavior and information that the solution will manage. | Example: Solution automatically changes the status of a support request from Opened to In Process when a support agent is assigned to work on it.
What are Non-Functional Requirements? Give an example.
This type of requirement does not relate directly to the behavior or functionality, but rather describe conditions under which a solution must remain effective or qualities that a solution must have. | Example: Response time to support requests should be within 24 hours of reception
What are Transition Requirements? Give an example.
This type of requirement describes the capabilities that the solution must have and the conditions the solution must meet to facilitate transition from the current state to the future state, but which are not needed once the change is complete. These are temporary in nature to address topics such as data conversion, training and business continuity. | Example: While implementing the solution, the support team needs to be trained on using the new system and process.
What are the 8 possible requirements states?
Specified, Prioritized, Modelled, Approved, Traced, Verified, Validated, Maintained
Define “Stakeholders”.
People who have an interest in the change and its outcome; also the major source of requirements, constraints and assumptions.
What is the main differentiator between Requirements and Designs? Which comes first normally?
Requirements are focused on the need. Designs are focused on the solution. Requirements normally come before Designs but Designs can drive the discover and analysis of more requirements.
