Chapter 2: Hiring and Onboarding Flashcards
What does Group Practices may have a Human Resources (HR) Department?
To be in charge of the hiring process.
In Smaller Practices who is usually involve in screening, interviewing and hiring new staff?
The Practice Manager.
Is the Practice Manager also the responsible for onboarding new employees?
Yes.
What is Onboarding?
The process of orienting a new employee to their position in an organization.
What does Onboarding activities include?
Completing new hire paperwork, team introductions and training.
What is the first thing the manager should do each time a new staff member joins their practice?
Send a welcome email to the new employee that includes when to arrive, where to park, lunch options, etc.
What is the second thing the manager should do each time a new staff member joins their practice?
Obtain any passes the new employee will need.
What is the third thing the manager should do each time a new staff member joins their practice?
Provide the employee with secure computer logins and passwords.
What is the fourth thing the manager should do each time a new staff member joins their practice?
Provide a copy of the policy and procedure manual as a reference tool.
Why a manager will often assign the new employee to another staff member who can serve as a mentor?
To train the employee.
