Chapter 2 - Governannce and management of IT

Question 1

what are the key risks of e-commerce?

Answer 1

1. Confidentiality
2. Integrity
3. Avilability
4. Authentication and non-repudiation
5. Power shift to customers

Question 2

What are the differences between ITIL, COBIT and PDCA?

Answer 2

ITIL is a set of best practices for IT Service Management
COBIT is an example of a framework, or a structure with generic software that cn be replaced by user code
PDCA (Plan, Do,Check, Act) is an example of a continuous improvement methodology, or an interative process that aims to produce improvement with each iteration

Question 3

COBIT distinguishes between management and governance tasks. What are the tasks in each category?

Answer 3

Governance: meeting stakeholder needsby ensuring enterprise objectives are in alignement with them; setting directions, and monitoringn performance against objectives

Management: Monitoring activities inn alignement with the goals set by the governing body in order to achive enterprise objectives

Question 4

What does IDEAL model stands for?

Answer 4

Initiating, Diagnosing, Establishing, Acting, and Learning

IDEAL is a software process improvement model