CHAPTER 2 Disputes and Dispute Settlement

Question 1

A process in which a third party selected by the disputants helps the parties to voluntarily resolve their
disagreement is known as:

Question 2

What’s the first step in Alternative Dispute Resolution?

Question 3

What’s the definition of negotiation?

Question 4

How does the process of negotiation work?

Question 5

. Explain the Thomas-Kilmann Conflict Mode Instrument.

Question 6

A person trained in conflict resolution is considered

Question 7

Mediation focuses on:

Question 8

Name the steps in Mediation.

Question 9

What’s the main benefit of e-mediation?

Question 10

. Roger and Larry are having a dispute regarding their joint business. They want to have a binding resolution
to their dispute, but they would prefer to have the dispute handled privately and by someone with special
expertise. The best form of dispute resolution for their problem would be:

Question 11

All of the following are methods to enforce an arbitrator’s decision except:

Question 12

Describe the typical steps in Arbitration.

Question 13

Explain the differences between binding and non-binding arbitration.

Question 14

All of the following are the most common applications of arbitration in the business context except:

Question 15

The following are the type of awards that may be issue by an arbitrator: