Chapter 2: Coordinating Client Care Flashcards
Behavioral change strategy in which the manager provides factual information to support change, used when resistance to change in minimal
Rational-empirical
Behavioral change strategy in which the manager focuses on interpersonal relationships to promote change
Normative-reeducative
Behavioral change strategy in which the manager uses rewards to promote change, used when individuals are highly resistant to change
Power-coercive
Common model for promoting planned change
Lewin’s Change Theory
The need for change is identified or created during which stage of Lewin’s Change Theory?
Unfreezing
During which stage of Lewin’s Change Theory are strategies (driving forces) that overcome resistance to change (restraining forces) identified and implemented?
Change/Movement
Which stage of the Lewin’s Change Theory involves integration of the change and restabilization of the system?
Refreezing
What are the five stages of individual change?
Precontemplation, contemplation, preparation, action, and maintenance
The __________ stage of individual change is when no intent to change is present or has been considered
Precontemplation
The _________ stage of individual change occurs when the individual considers adopting a change
Contemplation
The __________ stage of individual change occurs when the individual intends to implement the change in the near future
Preparation
The _________ stage of individual change occurs when the individual implements the change
Action
The __________ stage of individual change occurs when the individual continues the new behavior without relapse
Maintenance
During which stage of team formation do members of the team get to know each other, and the leader defines tasks for the team and offers direction?
Forming
During which stage of team formation does conflict arise as team members begin to express polarized views, establish rules, and take on various roles?
Storming
During which stage of team formation does the team establish rules, show respect for one another, and begin to accomplish some of the tasks?
Norming
During which stage of team formation does the team focus on accomplishment of tasks?
Performing
Examples of communication hand-off tools
- I-SBAR
- PACE
- I PASS the BATON
- Five P’s
__________ _________ are specific to a client diagnosis and show the average length of stay a client with the diagnosis type will have
Critical pathways
When a client requires treatment other than what is typical or requires a longer length of stay, it is documented as a _________, along with information describing why the _________ occurred.
Variance
